Posted: Wed Dec 24, 2008 9:29 pm
Hi
On our company payroll we tried to recall a staff members monthly salary as it was incorrect.
We recalled the BACS submission but unfortunately the money went in and out of her account as well the correct amount going in.
This meant that she has had monies deducted from her twice even though she did not effectively get the first amount.
This has happened before and they said there is nothing they can do.
Surely there is a process of dealing with incorrect amounts being paid into an account that has IVA set up on it.
Can you please let me know what happens in this kind of mistake.
Many thanks.
Paul
On our company payroll we tried to recall a staff members monthly salary as it was incorrect.
We recalled the BACS submission but unfortunately the money went in and out of her account as well the correct amount going in.
This meant that she has had monies deducted from her twice even though she did not effectively get the first amount.
This has happened before and they said there is nothing they can do.
Surely there is a process of dealing with incorrect amounts being paid into an account that has IVA set up on it.
Can you please let me know what happens in this kind of mistake.
Many thanks.
Paul