Posted: Wed Feb 11, 2009 8:22 pm
Hi
My mobile phone contract with 02 ended in january was on a £40 a month price plan for previous 12 months and i was eligible for an upgrade. However i decided to try and get a phone with Vodafone on a £35 a month plan and was declined. I told the Vodafone lady that this was crazy as i had been on an 02 tariff paying £40 a month for the previous 12 months.
Then i tried getting another phone with 02 through another website so i could take advantage of the 1/2 price line rental offer but this was also declined this was on a £35 a month plan. I honestly thought that this would go through as currently had a line with them always paid by direct debit and had no problems, the website even asked for my current or most recent 02 line number if i had ever had a line with them before put in in and still got declined.
When i called 02 directly and upgraded through their customer services the upgrade went through ok, but it wasnt necessarily the handset that i had wanted. The upgrade i chose is £35 a month for the next 18 months.
It seems strange that you cant get a mobile phone elsewhere even with the same network you are currently on, i think its silly and doesnt make sense. My advice to everyone else in an IVA dont ever bother trying to take out a mobile line elsewhere for 6 years you will be declined, the only thing you can do is upgrade with your current network but only directly through them, this will restrict what offers you can get and choice of handset.
Sorry about the long post but just needed a moan out of frustration.
My mobile phone contract with 02 ended in january was on a £40 a month price plan for previous 12 months and i was eligible for an upgrade. However i decided to try and get a phone with Vodafone on a £35 a month plan and was declined. I told the Vodafone lady that this was crazy as i had been on an 02 tariff paying £40 a month for the previous 12 months.
Then i tried getting another phone with 02 through another website so i could take advantage of the 1/2 price line rental offer but this was also declined this was on a £35 a month plan. I honestly thought that this would go through as currently had a line with them always paid by direct debit and had no problems, the website even asked for my current or most recent 02 line number if i had ever had a line with them before put in in and still got declined.
When i called 02 directly and upgraded through their customer services the upgrade went through ok, but it wasnt necessarily the handset that i had wanted. The upgrade i chose is £35 a month for the next 18 months.
It seems strange that you cant get a mobile phone elsewhere even with the same network you are currently on, i think its silly and doesnt make sense. My advice to everyone else in an IVA dont ever bother trying to take out a mobile line elsewhere for 6 years you will be declined, the only thing you can do is upgrade with your current network but only directly through them, this will restrict what offers you can get and choice of handset.
Sorry about the long post but just needed a moan out of frustration.