www.iva.co.uk

Hi all

I have read the forum for over two years now and need some help from the experts please!

I currently have just under 3 years to go on my IVA (34 months) and pay £314.00 per month. My dad has inherited some money and I have put forward a full and final offer to DFD of £10000.00, not far short of what my creditors would get if the IVA continued for the full term. DFD wanted an offer closer to £13000.00 as my IVA payments increase in year 5 due to car finance payments ending.

In your experience, would £10000.00 be a fair offer?

Any help would be appreciated, I am really nervous!

Ben

It seems reasonable as creditors get their money quicker even if the dividend drops slightly. Hopefully it is accepted and you can move on with your life.

Thank you Michael. DFD seem really reluctant to put the offer forward or entertain a full and final. They never let me speak to my IP either. I suppose you live and learn!

You could contact Declan from DFD who posts here. He seems to get results for DFD clients.

I have emailed Declan as he does seem to get things moving. Fingers crossed!

All

I felt compelled to tell you about DFD. I have worked in PR and know about customer service. I am not allowed to speak to my IP without putting a written request in writing and giving two weeks notice! When you call the call centre you are always kept on hold for exactly five minutes listening to messages asking you to email them (to which they never reply) and then you are told they cannot answer your call and it cuts you off! Declan is very polite but I feel helpless. Is there a regulatory body I can complain to?

Have you tried emailing your IP direct via this link:

http://www.insolvency.gov.uk/fip/

it seems a good offer to me i dont know what they,re quibbling about.

Hi, I would try the link Jan has provided above and let us know if you get a reply won't you? x

Yes of course. Many thanks for your support. It's this forum that keeps me sane!

Kind regards

Ben

We're always here for you Ben. Looking forward to reading a positive outcome!

I posted on an earlier post and made the following comments (good old cut and paste!)

"There's no such thing as an acceptable level of F and F offer - it just has to be the best one that you can make and there has to be a logic why you are making the offer. No problem there.

Also, remember that the IP cannot refuse to communicate the offer to creditors. The IP must do so if you instruct him to. Bear in mind, however, that the IP will normally comment on the acceptabilty of the offer in the communication to creditors and so you starting point with BE is to give them the full facts as to why you wish to make this offer and to ask them to advise you what comments they would make to creditors when communicating the offer.

I would suggest that you put this to BE in writing (or email) and ask for a written response."

Sadly your observations on how DFD communicate with their clients ring true and should be taken seriously by anyone considering using them to propose an IVA.

So my advice on the earlier F and F query applies to you.It would be thoroughly unprofessional not to respond to such an important written communication to your IP and again would be grounds to make a professional complaint. Licensing bodies take seriously responding to correspondence in a timely manner.

All a bit negative talking about making formal complaints but it's important that you understand the position. Hopefully, if you approach it in the right way DFD will respond in an objective manner

Put everything in writing to DFD who couldn't find the email when I called but then magically found it in the communal mailbox (doesn't it sound lovely). I've been asked not to call the call centre again and wait eight weeks. It'll be nearly Xmas at this rate!

*splutter* Asked not to call the call centre again,
That doesn't sound good customer practice,

I would send an email to Declan stating all your grievances and see if he can be any help, others on here state he is good at sorting stuff out.

Frankly, I don't think that is acceptable.There are no hard and fast rules here but an IP is expected to act in all matters in a timely fashion. I'm quite sure that they are not saying this to their new clients and you deserve as good a service as them.

Reluctant as I am to suggest this, it really does appear that you have grounds for a professional complaint and you may wish to look at DFD's complaints procedure which you will find through the sitemap on the website.

I am quite sure that other IP's who post here would agree with me regarding the standard of service you appear to be receiving and I can only hope that Declan sees this thread and acts on it quickly.