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Posted: Fri Sep 02, 2011 3:49 pm
by rodmunch
What is the procedure for complaining about my original iva provider as when my circumstances changed financially they did nothing for 12 months and then my account was passed on to another provider?
Posted: Fri Sep 02, 2011 3:51 pm
by ginger3232
Hi rodmunch - can iask the name of the company ? - start with the internal complaints procedure - then follow the complaint steps. If you dont this any higher authority will bounce the complaint back.
Posted: Fri Sep 02, 2011 4:14 pm
by rodmunch
the company is called blair endersby
Posted: Fri Sep 02, 2011 4:19 pm
by kallis3
Speak to someone at Grant Thornton as they are the firm that took over be
Posted: Fri Sep 02, 2011 4:20 pm
by Foggy
Hi Rod. All of BE's clients were passed on to Grant Thornton, who, hopefully will be able to iron out any wrinkles.