www.iva.co.uk

Got a letter today about them being notified of us entering an IVA so they have closed/opened accounts, but the letter is worded so badly it suggested they'd wiped out the credit we had with them.

As it happens it HAS been transferred (and I was ready to scream at them for being thieving !?$%!s!!). Seems that we can just continue as before with monthly direct debits and it's just a matter of routine.

Was thinking of switching anyway not least because of the multitude of problems we've had with them recently (they tried to bill us for someone else's newly-built house, in addition to our actual bill, took 6 months and a whole lot of stress to get them to f-off and stop threatening us, I had at one point invited them to come around and view this new property which they clearly thought I was lying about!) [:(!]

Has anyone had any problems switching suppliers whilst in an IVA?

Lemsip - glad the issues with BG are sorted - i was keeping tight lipped about BG - as many people have done - i have also had some major issues with them - to the stage where i took a small claims out on them - it was settled after this - personally i would rather sit in the dark than deal with their Bloo*y stupidity and incompetence again. Another poster had the same issues and has managed to switch - have a look at a few comparison sites - and see whats around (as it depends on where you live/usage/etc)

We have had similar issues with BG since we moved - they tried to bill us for the new occupier of the flat we rented for six months money insisting they had not received our final meter reading - they couldn't explain why I had a letter in front of me that said sorry your'e leaving us and here is a cheque for 31.82 which we owe on closure of your account ! It went on for months !
Souther Electric / Gas are superb and have great customer care !

So glad I kicked them into touch years ago. Wouldn't recommend them if they were the last utility supplier on earth!!!

Hi Lemsip if you have not seen it already check out the post a couple of days ago by Rod Newman re utilities. I sent him some contact details via Andy Davie I'll ask Andy to forward them to you also incase they are of any use. best wishes
Oscar

I have to say we're with BG as they were the only supplier who would offer a fixed tariff and haven't had any problems with them.

We've also got boiler insurance with them and that's been fine as well.

I wouldn't touch NPower with the bargepole - a horrible company staffed by idiots!

I really rate Atlantic.

EDF have been good for us with a price capped plan we wouldn't change from them
Oscar

I'll have to do my homework, need to sort out this job stuff first though. Thanks for your help - we're up near Manchester so not sure who supplies around our way although I do remember we used to get N-Power(?) doing doorstep visits quite a lot.

I wouldn't go with anyone who does doorstep visits. I'd much rather research the best deal and contact the company myself than. I hate it when they knock on the door and proceed to tell me that I'm not on the best deal - how do they know?!?! I usually tell them where to go!

You can use anyone as far as I am aware.

Hi Lemsip, They switched my account and man agd to actually wipe out my credit that I had accrued. Got it back now though after a monumental 'Rod' phone call to their customer service department threatening to take it way up on high. Have also (well in the process of)switched to Scottish Power; they have accepted me in IVA with no problems, and come highly reccomended by others. I like many others would not touch BG ever again.

I wish I'd been a fly on the wall to be able to listen to your conversation Rod!!

We found Atlantic via Uswitch and I'd recommend using that website to anyone.

Just glad yiou got your money back.

HaHaHa Jan, There was a bloke in the Orkney Islands phoned me to aske me to keep my voice down as he was on nights!

Love it!!!!

I hope you notched it up a few decibels!!!