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Posted: Fri Dec 30, 2011 10:26 am
by PJA
Hi....Has anyone got the DFD telephone number for customer care for those in an IVA?
The only number I could find on their website was a general one where you are on hold forever then it tells you to ring later and hangs up!
Posted: Fri Dec 30, 2011 10:28 am
by kallis3
Hi,
You may find that the office is closed to existing customers until after the New Year.
Posted: Fri Dec 30, 2011 2:40 pm
by luluj
01257 486696 is the number I always used
Posted: Fri Dec 30, 2011 4:09 pm
by oscar
Hi PJA I used to use the general number you refer to because it was an 0800 number and I did have to try a few times and wait quite a while to speak to someone at times but I knew the number was a free call. If you email their customer services with a request for someone to ring you back this might help, and I think it's always best to get everything confirmed in writing anyway e.g. on email. I used to find that if I avoided eg lunch times when I rang I was more likely to get a response eventually.
best wishes.
Oscar
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