Posted: Fri Jan 06, 2012 7:04 pm
Hello
I would be very grateful for some advice please.
My husband and I are expecting our first baby due in March, after being told this was unlikely to happen without medical intervention we are obviously thrilled.
in October I rang GT and updated them and asked how we would proceed as we are now in our 4th year of our IVA and aware of the open market valuation. I was told to get a valuation plus mortgage redemption figure and send them which I did, they confirmed they received this on 1st November. I was also told that, to put our mind at ease, we would know by March whether we would be extended for a further 12 months or have a remortgage for a F&F settlement. Two weeks later having heard nothing I called and chased and told I would be written to. Two weeks later nothing again so again I called. By now it was the beginning of December.
I was then told a variation meeting would be called, told a date (18th Jan) and said i would receive a phone call on the day, I booked a half day off at work knowing that taking such a personal phone call at work would be difficult. No such letter arrived. No one has asked how our payments would be calculated bearing in mind I have not been asked how my organisation's maternity pay works (which is not good). At the same time I asked whether there was anything I needed to do before then (beginning of December) and 18th January, I was told no. on 23rd December we received a letter confirming we would need to know approach 2 companies about a remortgage, how we do this, who we approach etc was not mentioned. This letter arrived completely out of the blue and GT then closed down for 2 weeks over Christmas. This week I have spent 30 minutes peak time waiting for the phone to be answered, to be told the IVA team were not available but they could take a number & I could be called back. This is really not possible working in an open plan office. I explained this but no one seemed to be bothered until I pushed this on Weds and was offered an email. I confirmed this would be acceptable, two days later no email. I now have 2 further salaries before my pay is greatly reduced. How can GT possibly hold a variation meeting with no maternity salary details?
Their customer service has been appalling to date and at 7 months pregnant and stressed I am sure this is not doing my health any good!
Any advice would be appreciated.
Thank you
I would be very grateful for some advice please.
My husband and I are expecting our first baby due in March, after being told this was unlikely to happen without medical intervention we are obviously thrilled.
in October I rang GT and updated them and asked how we would proceed as we are now in our 4th year of our IVA and aware of the open market valuation. I was told to get a valuation plus mortgage redemption figure and send them which I did, they confirmed they received this on 1st November. I was also told that, to put our mind at ease, we would know by March whether we would be extended for a further 12 months or have a remortgage for a F&F settlement. Two weeks later having heard nothing I called and chased and told I would be written to. Two weeks later nothing again so again I called. By now it was the beginning of December.
I was then told a variation meeting would be called, told a date (18th Jan) and said i would receive a phone call on the day, I booked a half day off at work knowing that taking such a personal phone call at work would be difficult. No such letter arrived. No one has asked how our payments would be calculated bearing in mind I have not been asked how my organisation's maternity pay works (which is not good). At the same time I asked whether there was anything I needed to do before then (beginning of December) and 18th January, I was told no. on 23rd December we received a letter confirming we would need to know approach 2 companies about a remortgage, how we do this, who we approach etc was not mentioned. This letter arrived completely out of the blue and GT then closed down for 2 weeks over Christmas. This week I have spent 30 minutes peak time waiting for the phone to be answered, to be told the IVA team were not available but they could take a number & I could be called back. This is really not possible working in an open plan office. I explained this but no one seemed to be bothered until I pushed this on Weds and was offered an email. I confirmed this would be acceptable, two days later no email. I now have 2 further salaries before my pay is greatly reduced. How can GT possibly hold a variation meeting with no maternity salary details?
Their customer service has been appalling to date and at 7 months pregnant and stressed I am sure this is not doing my health any good!
Any advice would be appreciated.
Thank you