www.iva.co.uk

Hi Karol
I received the letter from GT about passing on our contact details to this firm. I called approx 10 days ago and advised the person that I spoke to that we hadn't ever taken insurance out on a loan and therefore didn't need to pursue PPI she said that was fine.
Today I came home to find a message on the answer phone to give GT a call with no indication what it was for and being a Friday I wanted to get through today it took me three attempts of holding for 10mins each time to get through.
When I got through to an adviser she said that the person I spoke to originally wasn't properly trained and it wasn't just about loan insurance it was also about unfair bank charges and I did ask her the consequences of not agreeing to have my details passed on and she said that the creditors could see it as a breach, which in fact means that we have no choice but to agree. I then expressed concern about the time period as our last payment is 2nd September and didn't want to have a longer closure period - In our chairman’s report it states closure to be made in 3 months but the adviser I spoke to said that GT closure time is 6 months! (I would like this checked please) I then asked for the length of time the check on bank charges would take by EIC she said that they didn't have that information - I then asked for EIC contact details so that I could check it out with them and the adviser went off to ask her manager and returned with that you don't have that information to give out to customers- I said I would Google the company and find out that information - *I think GT should provide their staff with all this information available otherwise customers cannot make an informed decision - I did Google the company and within seconds had the information I'd been asking for see below - Please ensure that your staff are giving the full facts we may have been debtors but we are entitled to information about the process. Please advise how I can now contact the department again to give them my informed decision without having to hold for 30 mins - May I say that the adviser I spoke to was very polite and was apologetic that she couldn't give me the information I asked for so this is no reflection on her. Many thanks

Welcome to EIC
Working closely with experienced Insolvency Practices, EIC pride ourselves on being able to offer professional, accurate advice on matters relating to PPI (Payment Protection Insurance) and Credit Card Charges inside insolvency.



Our primary concern is our clients; ordinary people who have ended up in debt and have sought a way out. We aim to bring them closer to the light at the end of the tunnel.




A brief history
Since being established in August 2011, EIC has received wins of over £250,000 for our clients in Credit Card Charges alone! Several of these clients have since been able to, or are in the process of closing their insolvency arrangements early and successfully and are moving on with their lives, debt-free. This is just scratching the surface and more and more payouts are coming through the door every day!



The Process
If you are already in a Protected Trust Deed, approved IVA, or the subject of bankruptcy or sequestration then your Trustee or Supervisor will provide all the initial information we need to begin the claims process. We will contact the lender so you don’t have to. Upon a potential claim being recognised, we may need to send you a simple claims pack in the post for you to complete and return.

You can even claim on accounts that are no longer active and have been paid off. Most claims can be dealt with inside 8-10 weeks due to constraints imposed on the banks however, some may take a little longer depending on the complexity and the lender involved.

Unlike many PPI reclamation firms, through EIC you will not be subject to a fee should a claim be successful. As per the terms of your insolvency arrangement, any successful claims will be paid towards the arrangement subject to a pre-agreed 30% fee to EIC. This will not be levied upon you at any time.

I am still not sure how this whole charges reclaim will work. I am of the understanding that its only charges over £12 that can be reclaimed, and then its not that straight forward, and the only way to calculate it is to go through ALL your past credit card and bank statements and make a note of all these charges.

If you do not have all the info to hand then you can request it but may have to pay for copy statements and it could work out that the cost of the copy statements is more than the amount which could be reclaimed.

I have had a look on the net for template letters on how to make reclaims myself - why should I loose 30% to anyone - and will take a stab at it and see where I get.

Also not sure how things stand with debts that have been sold on or where credit card companies are no longer in existence.

Well 9 months after paying my final installment to my IVA, today I have just received the EIC letter. This is not funny anymore and after so many emails from Karol and the Closures team I am getting extremely P.....D Off. They assure me that I would be done by end of may/June then its now end of July due to payments to creditors then now I get this letter. Am I going to have to wait 5 more years on top of the Five years I have done the IVA for my Certificate because I have no confidence in recieving my CC in August this year let alone next year. And the first person who says I am sure Karol will pick this up I will scream at lol !!!!!!!!

Yes I was told I would receive my CC by August "At the latest" but I have just received this letter. Will it ever end?

I made last payment in Oct 2011 and was told I would receive CC in August. I have just recieved the letter thismorning. What are the implications if I choose not to go down this route? I have to say I am extremely frustrated with the amount of time this is taking? 10 months on and still no end in sight!

I know what you mean Chris. It really is depressing news.
I don't think I dare tell the wife! (But I'd better not start that again).

The adviser I spoke to on Friday told me that GT completion time is 6 months.......Seems from others on here that this is simply not the case sadly [:(]

6 months is a joke to start with but I'm seriously getting angry now. I have defended GT many times but there really is a limit.

After being in an IVA for 5 to 6 years all we look forward to is the completion certificate that says we are free it is like a get out of jail card and now we could be waiting up to another year to get that certificate it just doesn't same fair

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by KM1512

After being in an IVA for 5 to 6 years all we look forward to is the completion certificate that says we are free it is like a get out of jail card and now we could be waiting up to another year to get that certificate it just doesn't same fair

I cant help feeling that if you were waiting to be parolled from jail for this long, that the human rights brigade would have been up in arms long before now[B)] I feel truly sorry for all those caught up in this seemingly endless mess[V]

GT - we got this letter yesterday & it states in this letter that if we don't want our details to be passed to contact GT within 10 days of receiving the letter. It does not state that if we don't agree it will be a breach.

Prior to our IVA we never missed a payment to any of our creditors, our over drafts were always in the agreed over draft limit. Even when BE told us to stop paying our creditors - I was to afraid to do so & paid, then our IVA was agreed, so therefore feel there is no need to pursue with this.
Just like when GT sent the PPI letter, the only Paymrnt protection we had was on a loan & we agreed & wanted it when we took out the loan, so pointless to pursue it & was told by GT no problem n I would have to sign something to say I wouldn't pursue a claim in years to come. Nothing has come yet.

I've been popping in on the forum & seen lots of posts regarding PPI letters & this recent letter, come on GT & sort this out. Also are all IPs doing this? It's making me feel like this IVA is never going to end.

I'm also waiting (2 months now) for a DD instruction that doesn't have my payment breaks added on at the end as well as paying them over 4 months to clear the arrears.

Not sure why anyone who has completed their IVA should ever get the letter as you can only go back six years for any reclaim and if you have finished your IVA that means you have not incurred ANY charges for at least six years....

I think it's 6 years from when the loan was last "live", Nick, which in our cases is from the end of the IVA.

I have just been paid ( well my IP has) PPI dated from 2005.

I have spent the morning on the Martin Lewis web site..

The reclaim of charges is no where near as simple as the PPI ones, first you have to proves that at the time the charges were incurred you were in some form of financial hardship, six years ago I had quite a successful business so not sure how that will work..

However, assuming I can get over this hurdle I now have to go through all my statements (given I started the IVA trail some 3 years ago I know I have no charges for the last 3 years so its years 4 - 5 and 6 I have to find).

The statement cupboard is slightly bare for those years as will most peoples so now I have to contact the banks and CC companies and ask for a statement of any charges incurred for those years, if they do not supply this then I will need to get copy statements which will cost some £10 each (12 per year x 3 years = 360 per bank / CC company, I have approx 8 who may fall into this category so the potential cost is some £2880 assuming I cannot get a list of charges incurred). As I am in an IVA then I do not have £2880 spare so guess that's the end of things..

So a third party doing the work for nothing may be an option, however, as the charges you can claim back are only ones over a "fair" rate then is basically anything over £15. As six years ago I was not in financial hardship then I guess any then would not count. Also 4 and 5 years ago I did manage to pay the majority of bills each month it was only a handful I missed and then it was only a handful of times I incurred charges so on my "back of a fag packet" reckoning I could claim approx £400. From info on the Martin Lewis web site the banks CC companies are not paying in full but making a settlement of, say, 50% so I could potentially get £200.. Assuming I do not have to buy any copy statements this could be a worthy exercise but otherwise its a non starter whether I do it or a third party.

If GT are really wanting to help then they should supply us all with a copy template letter (this could be emailed to 90% of us) asking for a list of charges that we could modify and send to the banks / CC companies. This will enable us all to see if this exercise is worth it and save them giving away 30% of OUR money to a third party..

As I am doing this anyway I will keep anyone interested updated..

I believe that a lot of firms are advertising claiming back over 10 years.

My own loans started off over ten years ago - I've been asked to claim but having never taken out PPI I won't be bothering.