www.iva.co.uk

Hi, sorry to post this on here but I am unsure how to get hold of Melanie. I have tried to see if I can PM but am unable too....any suggestions or will Melanie see this and be able to PM me? Thanks.xx

Melanie may pick up on this and Melanie's details can also be found in the members section.

Thank you, I'll take a look now.

Hi olliesmummy - you can get hold of her via the office number or emailing directly or via the website. Is it anything I can help with?

I enquired into a full and final back in April, since then we are still no further on even though I have provided all the documentation they have asked for. I feel like I am being ignored as every time I try and contact our manager it takes days to get a reply and she is never available to take my calls.

Hi olliesmummy , please be assured that someone from Melanies team will contact you. It probably is of no consolation , but i had an f&f accepted via Mel , and it is not a quick process , which coupled with a large caseload requires patience from all parties.
You are in safe hands , but maybe worth a reminder via email.
Good luck and let us know how it goes.
ATB

Hi olliesmum rest assured you will not be being ignored - there must be a reason to explain however I have escalated this to Melanie's Office Manager today to investigate and ensure someone gets back to you today. As everyone knows, we pride ourselves on looking after our clients so I am sorry to read there is an issue. Can you contact me directly off the forum so I can ensure this is followed up for you.

I am pretty easy to contact, and my e-mail address is included in all letters to clients following the acceptance of their IVAs. I am also easily contacted by telephone. I am sorry that I don't recognise you from your forum name - please contact me either by telephone at the office or via my direct e-mail, as the forum is not really the place to be discussing case specific issues.

I find it incredibly difficult to believe that members of my team would be ignoring a client, and rest assured I will fully investigate this matter today.