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Posted: Thu Jan 24, 2013 5:32 pm
by iamfubb2
To anyone having difficulty regarding complaints or grievances with their IP or company. Try the Insolvency Practitioners Association website (think it has a certain notorious firms list of IPs' and thier email contacts) as well as many other names and details.
Also if no joy try the ICAEW website, they give a list of who to report an issue to.

Regards iamfubb2[:D]

Posted: Thu Jan 24, 2013 5:58 pm
by Foggy
go here first to discover which regulator governs your own IP:

http://www.insolvencydirect.bis.gov.uk/fip1/

Then read this:

http://www.bis.gov.uk/insolvency/contac ... bout-an-IP

Posted: Thu Jan 24, 2013 9:45 pm
by MelanieGiles
If anyone is minded to make a complaint to their IPs regulatory body - please make sure you pick the right one otherwise you could be wasting your time.

There are 8 regulatory bodies which govern the licensing of IPs and the details of your own should appear on your IP firms standard letterhead, and also in their complaints procedure of which you should all have a copy.

Posted: Thu Jan 24, 2013 10:03 pm
by Foggy
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles

If anyone is minded to make a complaint to their IPs regulatory body - please make sure you pick the right one otherwise you could be wasting your time.

There are 8 regulatory bodies which govern the licensing of IPs and the details of your own should appear on your IP firms standard letterhead, and also in their complaints procedure of which you should all have a copy.
In the absence of either that first link should point you in the right direction.
It is amazing that one of the largest firms in the industry has neither.

Posted: Thu Jan 24, 2013 10:14 pm
by MelanieGiles
They do have a complaints policy Foggy, and if anyone does not have their own copy of this can I suggest that they contact Karol Wilson in the Client Services Department as a first point of call.

Posted: Fri Jan 25, 2013 9:51 am
by I am fed up
I have formally requested GT's complaints policy. I will post a copy once received.

Posted: Fri Jan 25, 2013 10:37 am
by I am fed up
I have requested a copy of the complaints procedure from GT and will post it if I receive it.