www.iva.co.uk

Hello,

I completed my IVA on Sept 1st, with Grant Thornton but originally started with Debt Matters.

I phoned up today to get an update but the team there can never answer anything, instead Lee from GT told me that he would ask the completion team to update my notes and that I should call back in ten working days to find out if there is an update. Surely they should be getting back to me!

I want to clean up my credit records so that I can start thinking about getting a mortgage, and having been in this situation for over 5 years, I really want to move on.

I have just sent an email to ivacustomerservices as Karol suggests and hope that somebody will be able to advise me when i will get my certificate.

Little you can do with your CR untill 72 months. Once you have cleaned up your CR post that, then it's time to start looking for high st lending - but well done, in the meantime chase chase and keep chasing.

Hi and welcome. Do keep chasing them for the certificate but as Sponge rightly says the IVA will remain on your credit file for 6 years from date of acceptance then it's time to tidy up those files. x

Can only echo the advice already given - do not give up, continue to ring your IP weekly(at least)...unfortunately the closure process is somewhat delayed at present due to the PPI issues but hopefully it will be resolved and closure action will speed up.

Yes they should be getting back to you, and you should not have to chase them. I am reliably informed that the closure team will now take incoming calls, so might be an idea to try that and insist that you speak to someone who can give you some definate advice about your case. It really does not take that long to close cases - I have done three of my own this evening!

Thanks everyone....will keep trying. Got an email from GT advising again to call back in ten days!! Awful service.

Apologies for straying off-topic (and on to Payplan) but, Mel, your comment re time taken to close cases. I find it quite baffling that it's been over 10 weeks since Payplan had their mass variation and if the comments on here an accurate representation, still very few people have actually received their certificate. You would have thought that any other administration relating to our cases would have been sorted a long time ago so it does beg the question why aren't our certificates flying off the printer? It has been said many a time before but it certainly calls for changes to the regulatory structure of this industry - can you imagine failings like this at a high street lender...

I do recognise the frustration a lot of forum posters are experiencing right now Sebastian - and the larger the firm the more complaints there are likely to be. With regard to your specific case, all I can suggest is that you continue to badger for the closure.