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Posted: Thu Mar 14, 2013 11:24 am
by Lottie12
There was a post on here recently which i can't find, relating to the steps you have to go through to complain about GT. It was a post with names of people and the departments they work in. Please does anyone have the link?
Posted: Thu Mar 14, 2013 12:09 pm
by Foggy
Posted: Thu Mar 14, 2013 12:44 pm
by hellena
The post is titles so frustrated with time it take I thing if not email me as I put it on there
Posted: Thu Mar 14, 2013 1:35 pm
by Lottie12
Thank you Foggy, i have the details now. Hellena how is the closing process going for you? any further developments? I am waiting for paperwork for the variation terms and conditions for PPI.
Posted: Thu Mar 14, 2013 3:38 pm
by hellena
Not heard anything
Posted: Thu Mar 14, 2013 5:08 pm
by Lottie12
Did u send Karol a email ? She's very good.
Posted: Thu Mar 14, 2013 7:48 pm
by hellena
yes but still nothing from them going to leave it till next week then start the complaints procedure. Little esle i can do really. What about you?
Posted: Thu Mar 14, 2013 7:57 pm
by Lottie12
Karol got back to me and is looking into my case. I am sure she will be In contact. She so far has been excellent.
Posted: Fri Mar 15, 2013 6:34 pm
by foreverbroke
Hi Does anyone have the name of the manager we need to complain to in the first instance? Can't find anything on GT website and have had absolutely no reply from GT in response to my emails and the tc advice has been placatory as far as I can tell as I just get told that someone from the closures dept will respond soon.....sent 1st of a few emails on 20 Feb!
Posted: Fri Mar 15, 2013 8:07 pm
by Foggy
The best we have is in the link in my post above, foreverbroke. Despite assurances that the formal complaints procedure should be on their website, as per regulators requirements, there is no sign of it.