www.iva.co.uk

Our joint f & f was accepted in May 2012.
In July we were told certificate would be with us in a couple of weeks. I chased in November and was told when f&f was accepted it could take up to a year. I left it until March this year. (You've got to admit I was patient) I enquired again and had an email asking us confirm we had not received any windfalls and we had not made any ppi claims. I confirmed that same day that we hadn't.

On May 1st I sent an email asking what precisely we were waiting for. Was it PPI? Or correspondence from creditors? Or internal administration?
Reply came - report is withIP. I will chase for you. I replied that didn't answer my question. I chased again and asked exactly what we were waiting for. Now he hasn't even bothered to reply.

To be honest it's not the fact I haven't had my certificate that bothers me but the complete inability to answer a simple question.

Carrie

Carrie

I will deal with this for you off-line. Can you send me an e-mail confirming who you have been speaking with in my organisation, so that I can follow through the paper trail please.

Thank for your prompt reply Melanie. Apologies as I didn't want to use the forum to get your attention, but wasn't getting anywhere with emailing your representative.

I have no problem with you contacting me via the forum - but assume that you do have my direct e-mail address if you needed to draw this to my personal attention. Either way, we will get this sorted out for you.

Email now sent to hopefully the correct Melanie Giles.

Carrie

Have just responded to you Carrie - yes you did get the correct me!

..there are more of you ???

surely there is only one Mel !

Hope it gets sorted for your Carrie and you gain the reassurrance you need

There is a very well known Melanie Giles - who has a hairdressing salon in Bath, and has the website melaniegiles.co.uk as opposed to my melaniegiles.com! I keep meaning to make an appointment for a trim there, to see if both of us could get some mutual PR value - that said, I don't think she would want her business to be seen to have an assocaition with an insolvency practitioner for obvious reasons!!!

Thanks Luluj
Yes I've got a reply from Mel and am very happy. I now know exactly where I am with my IVA. Like I said earlier I'm not chasing the certificate, just where I am with things.

Carrie

I think you might be right their Mel !

Carrie - glad you are further forward now and appreciate what is happening.