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Posted: Thu Jul 25, 2013 11:55 pm
by marting
Has Debt Free Direct closed down?
I have had no response from the customer support email address for a month and the customer helpline is never answered (kept on hold for over 30 mins). I am worried as my IVA has finished in March 2013 (i think), but I have had no confirmation or contact from DFD.
Posted: Fri Jul 26, 2013 12:22 am
by Michael Peoples
Contact Judith who is one of the experts here. She has helped lots of DFD clients.
Posted: Fri Jul 26, 2013 1:09 am
by MelanieGiles
I am sure they haven't - because for the last three nights I have received unsolicited calls from their sales team, asking me if I would like to write off 70% of my debt! I would love to!
Posted: Fri Jul 26, 2013 11:41 am
by Judith Anderton
Dear Marting,
Please contact me via the email address in my profile so I or a member of my team can take a look into your case and address your concerns.
Speak soon.
Thanks,
Judith Anderton
Posted: Fri Jul 26, 2013 12:58 pm
by Tina Shortland
Hi marting, I think it would've widespread news if a company like DFD had closed own over night, even so I know it an feel like that if you continuously get no reply, I've had that elsewhere. Maybe you have old contact details, I'm sure there's a good explanation. Glad to see you post has been responded to directly.