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Posted: Fri Sep 06, 2013 11:23 pm
by stew1234
hi i have been in a iva for 5 years payed my last payment end of june they said thats it all finished waiting for letter to confirm then they rang me you owe £166 paid that now they rang me saying i have not payed a payment holiday i took they want £300 if i dont pay by 2 weeks they said my iva will fail were do i stand because they have told me twice i dont owe any more money hope this makes sense

Posted: Sat Sep 07, 2013 6:56 am
by Adam Davies
Hi

If it is outstanding then pay it so that your IVA concludes. Try to get something in writing/email confirming that £300 will be the final payment

Regards

Posted: Sat Sep 07, 2013 7:14 am
by baldy
Another fine example of customer service.

Name and shame the company!

baldy.[:D]

Posted: Sat Sep 07, 2013 8:28 am
by plasticdaft
Pretty poor service but Andy is correct, pay it but only after you get something in writing confirming this will conclude your end of the iva.

Paul