www.iva.co.uk

Posted: **Fri Sep 20, 2013 10:00 pm**

What is happening there? I was notified last week that my case adviser is to change, again!!!!!this is my 4th adviser in less than 6 months, the trouble with this is I have sent stuff to them. i.e. a mortgage redemption and loan redemption statements and my house has been valued, I want to offer a F and F but I really have no idea which one of them to send it to, can I go straight to the top and miss out the middle man/woman?

Posted: **Sat Sep 21, 2013 4:42 am**

Hi, you are entitled to talk to your IP but I'm guessing within a big company if you do it will get passed down. Contact your latest one to ensure all is received and being dealt with accurately.

Posted: **Sat Sep 21, 2013 4:21 pm**

If you log onto your payplan plus account it will give you your current case officer. Hope you get sorted soon

Posted: **Sat Sep 21, 2013 8:52 pm**

Sad to say but Payplan are very good at losing things sent by post even when you quote your ID no.

Posted: **Sat Sep 21, 2013 8:54 pm**

Yeah, my cc was lost in the post with the result that it was issued a month before I ever got to know......

Posted: **Sun Sep 22, 2013 10:05 pm**

Thanks for your replies, I will try to contact my new adviser tomorrow to offer the F & F

Posted: **Sun Sep 22, 2013 11:00 pm**

There should be no reason why you would be denied the ability to speak with your IP. If you feel that you need to speak to them, then give them a call. It seems there must be a fairly high staff turnover within at the moment.

Posted: **Mon Sep 23, 2013 7:50 am**

My advisor is always off on the sick !

Posted: **Mon Sep 23, 2013 8:19 am**

I don't think its a high staff turnover but they do tend to move around in there departments a lot.i asked before and I was told promotions and staff being shifted around to get experience is the cause.i have had about 5 caseworkers but this last one I have had for at least 2 years and very good she has been.