www.iva.co.uk

My IVA creditor meeting was 22nd Oct 2013 - it was approved. Barclaycard was one of the creditors. They seem to have an aggressive debt recovery unit called Mercer. Even though Barclaycard voted for the IVA I keep getting phone calls from Mercer. The worst has been this morning - 2 early phone calls in one hour saying they have still not received any payment - yet Barclaycard voted for the IVA.

Any suggestions how to deal with an aggressive debt collector who is still phoning regularly after the principal voted for the IVA? I thought that such calls should stop after the IVA is in place.

If you are still receiving calls of this nature you should inform your IVA company who should deal with this on your behalf.

GD, you could do as Kelly suggests, but your IP may not see the urgency to tell them of your IVA as you do.

You are correct in that these pest calls should stop and should have in the 10 weeks since your creditor meeting.

As you are now 'covered' by your IVA, should you receive anymore calls - Just let them say their piece - Then you can just respond, firmly, that your IVA has been approved on the 22/10/13, by (your IVA company) and your client reference number and that you are protected against these calls within your IVA protocol. Then thank you very much and place the phone down.

Try not to get into any dialogue with them as they will continue to be more and more aggressive. Certainly do not pay them any additional monies. The calls should soon end.

Best of luck.

Refuse to acknowledge who you are when they phone, don't answer any security questions, make it as difficult as possible for them. Telling them your IVA date and company normally has no impact on them stopping the calls, you being a pain to talk to gets them frustrated, which is what it should be as after all they called you.

Thank you for all your observations. I lodged formal complaints. I have now had a response, an apology, and an assurance I will receive no more calls. I did offer my services as a consultant (that organizational field is one of my specialities) if they are not able to deal with it. I'll see if they take up my offer! I'm always happy to earn some more - then I can get my head round the 10/50/50 issues!

Happy to read they've reassured you about the calls and hopefully they will stop.

Exactly the same happened to us and my husband got very angry at one point and only then did the calls stop. Fingers crossed they have for you and I agree it would be good to earn a bit extra.

we simply changed our phone number, worked a treat

Threaten to report them to the Financial Ombudsman if this continues. Two months is long enough for them to have updated their records.

Barclays were our most difficult creditor but in the end they got the message when i continued to tell them i would contact the ombudsman, and the fact i wouldn't confirm my correct date of birth boy did they get annoyed !