www.iva.co.uk

Hello all I'm right peed off with this company does any body know how I complain about them to get me sorted
I finished paying my Iva back in April 2013 then in august they sent me a letter for income and expenditure which I sent then they wanted my wage slips from the March off 2012 to April 2013 which I didn't keep as I said I finished paying so I sent them bank statements ok

Now got a letter saying bank statements not good
The reason says is that when completing your review you still have surplus income an first therefore need to calculate the additional income due into your arrangement

Any ideas what this sh*t means I have emailed them today wanting to speak to my supervisor Mark Allen so I will see what happens cheers for any replies #128077;#128077;

Did they not conduct a final review prior to April 2013 when the IVA was about to conclude? Generally a final one is done to make sure all is paid over etc If the bank statements list the payments made such as your wages then why won't they accept these? Do you have your P60 to send?

If you wish to make a complaint, you need to go through GT's formal process first:

From earlier posts, this is the GT complaints procedure (if it gets as far as complaining to the Regulatory Body (IPA, in this case)the complaint will be against the IP ( who is the member) not the company (who is not):

1 If a client expresses unhappiness with the service provided by this firm, then in the first instance the concerns will be dealt with by the manager responsible for the area that gave rise to the complaint and you will receive a formal response in that regard within one month of the date of this letter. Should we require additional time to investigate the matter, you will of course be advised accordingly.

2 If the matter cannot be resolved by the relevant manager, you can then direct your complaint to my designated senior member of staff Mr Paul Madden at Grant Thornton, Waters Edge, Clarendon Dock, Belfast, BT1 3BH.

3 If you continue to be dissatisfied with my firm's response to your complaint, you can then write to Ms Fiona Beighton - the Head of Quality & Risk Management who deals with any complaints arising from the firm's recovery department - at Grant Thornton UK LLP, 30 Finsbury Square, London, EC2P 2YU.

If that fails you need to direct a complaint to their regulators using the BIS Gateway:

http://www.bis.gov.uk/insolvency/contac ... ts-Gateway

Hi

It is quite usual to do a final review and look over bank statements for any additional income however starting the review 4 months after final payment is not good and then a further 5 months on you are still answering questions/concerns

You do need to wrap up the final review and if any money is due you need to get this paid so that your IVA can close and you can move on

Regards

Cheers for the replys I paid all my dues regarding this matter did an extra year for the in lieu off equity stuff asked when I did this was anything outstanding I was told NO also was told it was a flat payment I.e no overtime paid to them

Cheers again Phil

The final review is primarily conducted to check whether you have received any windfalls during the last year, and also to check that you have properly accounted for all uplift payments - and if your case is not then closed within the two months following the final anniversary, another annual report will have to be filed.

I cannot see why this was not done until August 2013, as there would have been the need to file the report by June 2013. Unless you have overhanging PPI issues, your case should have been closed at this time - assuming that you had fully complied with all of your obligations at that time.

My best advice is comply with what they need - and then hopefully your case can be closed very swiftly.