www.iva.co.uk

Please can someone tell me if this is all above board?

I completed my last payment of £693 over 5 years with DFD in August 2013. I also gave them a F&F of £8500 on the understanding we were issued with the completion certificate within 3 months.
They happily took the money and dished it out to our creditors.
Now...in Jan 2014.... having been told three times there are no outstanding PPI claims, DFD has stated that;
1. The mass variation meeting has been put back (again) to Feb 2014...might be the start of Feb might be the end of Feb (nothing like knowing what is going on).
2. The CREDITORS....who charged me PPI in the first place, have said they can't close my IVA down until they've checked again that they don't owe me any PPI....so they can pay it back to themselves.

3. The Completion certificate, might be issued in March, but it could be April...or early May...possibly.

I am totally fuming with all this now.
I have paid back £50080 of a £53,000 debt and they are telling me I can't have the certificate because the lenders may owe me a few quid.

Can someone give me guidance please or better still the phone number for the Financial Ombudsman.
My proprty has a restriction against it still....and I have a bank willing to let me remortgage for ESSENTIAL repairs that I've not been able to do for 5 years.

FUMING WITH THIS WHOLE PPI THING!![:(!][:(!][:(!][:(!][:(!]

I agree a horrid situation to be in, I'm not very up with PPI claims but do know others know a lot more so let's get this bumped up to see what others suggest but I'm with you in the fact I would be fuming too.

Hello GC1967,

Please email me directly (to the address in my profile) and a member of our Forum Support Team will review your case further.
Kind Regards
Judith

I hope tha tyou see this message and email Judith directly who may be able to assist you.

I hope it gets sorted soon for you.

Just to update you all, I had a call from Judiths team within 24 hours of her e-mail on here.
I was promised an individual variation meeting and paperwork was going to be sent out straight away.
That was 10 days ago....and still I wait, and still my house needs to be repaired.
Am I right in thinking that the high profile news reports recently with regards to mortgage protection maybe an issue here?
I have been through the mill and back on PPI for all my credit cards and loans.
However, is there some kind of secondary agenda here to see what can be gained from mortgages?

When I signed up for an IVA in 2008, there was no mention of PPI. I've co-operated with that "addition to the agreement".
Now, as I really should be enjoying a normal life again, I'm getting stressed about why there is suddenly a further need to start digging for payment protection.
If this relates to mortgages, I am going to go to government with it.
I have not defaulted on mortgage payments, so how can they link that to credit and loan payments?

ARGGGGGGGGGGGHHHHHH!!!
WHAT IS GOING ON, PLEASE SOMEONE TALK TO ME.
OH....AND PLEASE ANSWER YOUR PHONE DFD.
IF YOU GOT COMPLETION CERTS OUT QUICKLY YOU'D HAVE LESS CUSTOMERS TO DEAL WITH!!!!

PPI has caused stagant delays in the completion certificate been issued for some but I wouldn't blame DFD completely.They have a very very big clientel.It is hard to imagine how busy they are.

There is a minefield of procedural detailed processes in iva closures and if you dovetail that with ppi's own paper trail then it all becomes a hidious bureaucratic snowball.

I had 13 iva creditors and all were scrutinised for ppi by Equity in fiance and took 7 months to complete before further delays from DFD's own paperchase process added more months in the wait.

I recommend you persevere and work with DFD.They are extremely busy but very competent and diligent.
And Yes,delays happen as you mentioned like roadworks or I.T outages.

TzeKin Debt Free Direct may well be busy but that is no excuse for people like GC1967 and myself to be waiting so long for closure. My IVA has been live now for 7 and half years with my last payment being made in December 2012 and I am still nowhere near to having my IVA closed.

PPI was not part of my original agreement and I don't think it should be cause for holding back my CC now.

I will tell you for nothing that the right hand doesn't know what the left hand is doing at DFD, evidenced from the last two emails I have received from two different advisers.

Back when I was first told I would need to investigate PPI in June 2013 I have investigated myself rather than giving Equity i Finance large percentage of any claim. I wrote to all my creditors and received responses back from all then compiled a bundle to send to DFD.

However before I did I received a call from DFD and a letter asking me to agree to a variation giving DFD complete ownership of any PPI claims. I agreed to this in December and I was told I did not need to send back the bundle from my creditors because DFD would look into it.

Now I am being told that I need to allow Equity in Finance to look into PPI claims before my IVA can be closed even though I as told explicitly in June 2013 that I could do it myself an did do it myself.

The whole process is a sorry mess and like GC1967 I am struggling to move on with my life. I cannot remortgage, I cannot have my property window replaced so my house is freezing cold. I cannot get a proper bank account for my newly formed business, or a company charge card. I cannot replace or even repair the car I have.

It is beyond a joke and I don't think them having a lot of clients and being busy is any excuse.

GC1967 I completely understand your frustration.

You could raise a complaint as I am doing here

http://www.bis.gov.uk/insolvency/contac ... ts-Gateway

Regards

It's nothing short of scandalous. Looks like it is far from over re PPI with Lloyds setting aside another £1.8bn for missold claims. That's brings their total provision for "missold" PPI to £10bn YES £10bn. This is not just a misselling issue. To sell policies to this value knowing that they were worthless borders on fraudulent. And still not one single person in the banking industry questioned over how it was perpetrated on this scale, let alone anyone locked up for it.

Even large firms of IPs must employ the correct amount of resource to manage their client portfolios, and the PPI matter has been around for a while now - with regulatory guidance as to how to process claims issued by our regulators almost a year ago.

That said, from my own experience, there is an awfully large amount of additional work in having to deal with these claims, and adjusting dividend payments, that I think most IP firms are a little behind with some aspects of their work. My best advice is to keep enquiring as to progress, and if they feel the need to call a variation, make sure that this provides for an early date by which your case has to be closed.

OK guys, here's the latest.
I was contacted by one of Judith Andertons team as stated previously and promised an Individual Variation meeting which would be quicker than the Mass Variation meeting.
I was told on 24th Jan that the paperwork was due out within a few days. This was to say that I agreed that DFD could continue any IVA claims against me once the IVA is closed.
I subsequently called to check up on progress at the tail end of last week (I figured that a few days from 24th Jan would be about 7th Feb ish).

Well, I am now told that the paperwork goes out in batches... (I could have sworn DFD said an INDIVIDUAL variation meeting).
My batch of paperwork is due to be dispatched anytime soon.
I asked when, to which, I was told that DFD couldn't say.
I asked what stage the paperwork is at....they couldn't say.
They did re-iterate that the Completion Certificate would be issued within the NORMAL 6-9 months timeframe after the last payment.
I asked if that was my last payment of the 60 month agreement or the additional payment of £8500 F&F made 2 months after that. Of course, they said from from the latter in October.

So, to summarise....I was given a sum of £8500 FOR A FULL AND FINAL SETTLEMENT. The creditors agreed to it.
They took my money as a FULL and FINAL.
Now, nearly 6 months on, they are STILL to send out the paperwork for me to finalise this IVA.
I am being fobbed off EVERY time I speak to them.
I even asked to speak to Richard Savage (my IVA supervisor)....but he's not available.

Judith, if you're reading this....please call me. You have my details on file.
I would like to speak to Richard Savage and have this settled by the end of Feb.
DFD is now in breach of my terms of the F&F.
I am more than happy to take this up with BBC Watchdog.....

I feel that the IVA company knows your expected finish date with regards to payments and all investigations regarding ppi should have been finalised well before you reach that point.