www.iva.co.uk

Posted: **Thu Feb 20, 2014 3:59 pm**

I am getting increasingly frustrated by DFD with regard to the release of information regarding my IVA closure. I made my last payment 6 months ago, but any time I enquire as to the status of my closure, I get fobbed off.

Can I request this information under the Freedom Of Information act?

Thanks in advance

Posted: **Thu Feb 20, 2014 4:17 pm**

You can request a DSAR, however this would cost you £10. They are then obliged to send you copies of everything they have on you.

Posted: **Thu Feb 20, 2014 4:57 pm**

Thanks Claire. My query revolves mainly around my frustration with not knowing what is going on with my closure. It feels as though I have no recourse. Do you think I need to go through DFD's complaints procedure and then Ombudsman it?

Posted: **Thu Feb 20, 2014 5:32 pm**

Hi Mouldy. After you have exhausted DFD's formal complaints procedure, assuming no joy, you will need to go to their regulators as the Ombudsman has no jurisdiction here.

Posted: **Thu Feb 20, 2014 6:21 pm**

Hi Foggy. Who would their regulators be, any idea?

Posted: **Thu Feb 20, 2014 7:10 pm**

There is a relatively new Government Gateway for doing this --- have a look here:

http://www.bis.gov.uk/insolvency/contac ... ts-Gateway

Posted: **Thu Feb 20, 2014 7:49 pm**

Brilliant, thanks Foggy

Posted: **Thu Feb 20, 2014 7:58 pm**

worth bearing in mind if you opt for a DSAR(Data Subject Access Request, you are the data subject), it's under the Data Protection Act, not the Freedom of Information Act (which applies to goverment departments and the like)

Martin

Posted: **Thu Feb 20, 2014 8:33 pm**

Martin, in your opinion, would a DSAR help with my problem at all?

Posted: **Thu Feb 20, 2014 8:54 pm**

a DSAR will get you all the information they have, but they have 40 days to respond. I don't think the DSAR would speed up our completion certificate (it may actually delay it)

Martin

Posted: **Thu Feb 20, 2014 9:22 pm**

Thanks Martin. Any advice then, apart from what's already been mentioned? I here horror stories that I m trying to mitigate as much as I can. I signed a PPI disclaimer about 8 months ago which I was hoping would speed things up, so PPI should nt be a problem

Posted: **Thu Feb 20, 2014 9:31 pm**

I'd try looking up the directors of DFD at companies house and making regular persistent but polite contact by mail/email

Do you know your IPs name, if so you could try an find their direct email and contact them directly

Martin