www.iva.co.uk

Posted: **Mon Mar 03, 2014 8:59 pm**

Hi Guys, me again! Does anyone know if Grant Thornton have a representative on here still? Karol was fab with my previous questions last year, I haven't read any content from her for a while?
I still haven't heard back from them!! I'm getting myself in a tiz and have sent three email's within the last 13 days but to no avail [:(!][V]

Posted: **Mon Mar 03, 2014 9:13 pm**

Hi Jules. Karol hasn't logged on since the beginning of February. I do know that she has moved within the company and so might not be responsible for forum liason anymore.

GT, in their infinite wisdom, have not seen fit to ask anyone else at their end to step in and man the fort.

Posted: **Mon Mar 03, 2014 9:24 pm**

Goodness me Its becoming a nightmare Foggy, Thanks for the info. All these other companies are responding to their customers (some better than others) GT customers are easy game at the moment, I'm feeling abandoned

Although I'm not at work I do voluntary work so I'm not always sitting by the phone. I have been 1471 several times a day and they haven't even tried to call me. Its infuriating, when I eventually get through I will be making my opinion known and how important this forum is for their customers.

Posted: **Mon Mar 03, 2014 10:02 pm**

Hardly a surprise that nobody fancied taking on Karols role on the forum as GT rep. Their customer relations in the last 12 months has been nothing short of diabolical.

Paul

Posted: **Mon Mar 03, 2014 10:07 pm**

The standard wait is at least 4 weeks for an email. I send my paycheck in every month to calculate any overtime and im usually into the next month by the time i get a reply. Absolute nightmare fir budgeting. They never reply to specific questions and its a nightmare trying to actually get through to them on the phone!!

Posted: **Mon Mar 03, 2014 10:11 pm**

Its a daunting prospect knowing I have got to bear my heart and soul out to them, we are in a massive quandary, struggling each and every day. I have even put 'Please Reply, Struggling,IVA Forum, Annual Review' Still nothing!
Our next payment is due on 10th March and although we will make it this time I'm not holding out much hope for the next one

Could you imagine if they had a front desk like they do in the supermarkets!!!

Posted: **Mon Mar 03, 2014 10:23 pm**

I know! I have to waste half a day tomorrow trying to get through to them.

Posted: **Mon Mar 03, 2014 11:43 pm**

There is a dedicated Customer Services Team, headed by a Senior Manager who I know very well and who is happy to handle all complaints.

If I can help to put you in touch with him, siorghra, do let me know via an e-mail.

Posted: **Tue Mar 04, 2014 3:04 pm**

I spoke to a very helpful girl today and was made to eat my words lol. First time for everything!!

Posted: **Tue Mar 04, 2014 4:35 pm**

Thats reassuring to hear. So from this Siorghra my next attempt is to give myself a morning set aside on the phone and await a reply?

Posted: **Tue Mar 04, 2014 5:24 pm**

I have always found, once you have opened a line of communication, that the front line staff at GT have been very helpful and supportive. However, having a laissez faire attitude does help

Posted: **Tue Mar 04, 2014 8:14 pm**

Hi

It would be good for the forum and for Grant Thornton if they had a representative on the forum again

Regards

Posted: **Tue Mar 04, 2014 9:06 pm**

In all fairness when I have been in contact with them on several occasions before they have been extremely helpful and supportive. All I want is to speak to someone... Anyone, even the cleaner would do haha! I resort to old fashioned tactic's and persevere on the phone line tomorrow in the hope I get to speak with someone

Posted: **Tue Mar 04, 2014 9:24 pm**

Ask to be put through to the Customer Services Team Jules79, and I am sure you will manage to find someone who will take your call.

Posted: **Tue Mar 04, 2014 9:44 pm**

Thank you Melanie, I'll get onto it first thing and may 'mention' the need for a rep on here

www.iva.co.uk

Is there a GT Rep on the forum?