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Posted: Sun May 11, 2014 10:26 pm
by Coleen.l
Hi, I was told the other day by payplan that my IP doesnt directly talk to the clients, is this right? I need to talk to him directly and I dont want to be fobbed off, do I have a right to be able to talk to him? Thanks in advance for your help
Posted: Mon May 12, 2014 7:34 am
by Foggy
Hi Coleen. That is Payplan's usual practice and, in my opinion, is not right at all! They are being paid to be your nominated Supervisor and you have every right to speak with them.
Posted: Mon May 12, 2014 9:02 am
by Michael Peoples
The regulators would be appalled to find out IPs were refusing to speak to their clients so push to speak directly to them. You can even request a face to face meeting as ultimately you pay the IPs wages.
Posted: Mon May 12, 2014 2:36 pm
by kazzafunk
Totally agree with the others advice.
I never had to speak to my IP during our IVA but I would have kicked and screamed if I was refused!!!