Posted: Thu Jul 10, 2014 9:56 am
Hi
I am aware there are other threads dealing with the same issue but I don't wish to gate crash them so have started a new one.
I made my last payment to DFD 12 months ago and E in F have been dealing with the PPI side of things about 2 years now. I have 100% complied with making payments on time, returning paperwork, changes to T&C's etc, you know the drill!
The date set for the variation meeting was adjourned and reset for June 6th. A few days after this I emailed DFD for the outcome. No reply. I then spent 4hrs in a queue on the phone and eventually got to speak with someone who told me everything had gone well and I should have my CC in 6 to 8 weeks time. 9 weeks and another 3hrs phone queueing later I speak to someone at DFD who tells me that the "completions tracker" is corrupted and they will have to check progress with the completions team. After 20 mins on hold I am told that the completions team are dealing with my case and my CC should be with me within 2 weeks.
1 week to go,can't wait........[:D]
Like I said, I have complied with everything DFD have asked for in a timely manner. DFD are a large company that charge a large premium for doing very little. Promises are constantly broken and communication is poor/non existent (unless asking for more money), if I had treated the IVA process with the same level of incompetence, I would probably be bankrupt by now.
I am aware there are other threads dealing with the same issue but I don't wish to gate crash them so have started a new one.
I made my last payment to DFD 12 months ago and E in F have been dealing with the PPI side of things about 2 years now. I have 100% complied with making payments on time, returning paperwork, changes to T&C's etc, you know the drill!
The date set for the variation meeting was adjourned and reset for June 6th. A few days after this I emailed DFD for the outcome. No reply. I then spent 4hrs in a queue on the phone and eventually got to speak with someone who told me everything had gone well and I should have my CC in 6 to 8 weeks time. 9 weeks and another 3hrs phone queueing later I speak to someone at DFD who tells me that the "completions tracker" is corrupted and they will have to check progress with the completions team. After 20 mins on hold I am told that the completions team are dealing with my case and my CC should be with me within 2 weeks.
1 week to go,can't wait........[:D]
Like I said, I have complied with everything DFD have asked for in a timely manner. DFD are a large company that charge a large premium for doing very little. Promises are constantly broken and communication is poor/non existent (unless asking for more money), if I had treated the IVA process with the same level of incompetence, I would probably be bankrupt by now.