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Posted: Tue Jul 29, 2014 10:24 pm
by Dave.n
gophermoney have just taken £80 out of my account, they had consistently told me no money would be taken until I signed an agreement-I have not, how do I stand, can I get my money back ?
Posted: Wed Jul 30, 2014 1:00 am
by Shining
Hi and welcome to the forum I would ring them tomorrow and ask for the return of your money as if you've signed nothing they have no right to take money from your bank surely?
Posted: Wed Jul 30, 2014 1:09 am
by Shining
after a search on the forum there are a few posts the link below included:
http://www.iva.co.uk/forum/topic.asp?TO ... rms=gopher
Looks like they are lead generators for an IVA company. Let us know how you get on with your request for a refund and reassurance no further monies will be claimed from your account.
Might be worth shopping around for another provider who charges no upfront fees (only a suggestion).
Posted: Wed Jul 30, 2014 5:59 am
by luluj
Agree with Lesley ... Chat to a couple of providers recommended on the forum and see if they can help with your situation ... Not all firms take money up front.
Posted: Wed Jul 30, 2014 10:24 am
by Michael Peoples
You can contact your bank and tell them that there was no authority for the money to be removed. I believe they can then claw it back.
Posted: Wed Jul 30, 2014 4:49 pm
by Shining
Hopefully the direct debit guarantee would come in to play?
Posted: Thu Jul 31, 2014 7:37 am
by Struzzo39
Hope you get it sorted