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Posted: Sat Dec 06, 2014 10:51 am
by Broke n down
It's now well over a year since I made my final payment to DFD. After no end of promises, still no sign of a completion certificate.
The only thing that could be holding the process up is the PPI/EIF saga. I rang EIF to see how things were going and after a few standard security questions, a very helpful young lady informed me that all PPI investigations regarding my case were concluded last February.
WHAT!!!!!!
I'm fuming. Final proof that DFD are just dragging their feet.
Posted: Sat Dec 06, 2014 1:14 pm
by Foggy
Contact Evette Everest at DFD and see if she can shed any light on the hold up. Otherwise make a formal complaint.
Posted: Sun Dec 07, 2014 10:32 am
by Radish
Ditto - I'm in same positon/same company. Good luck to you.
Posted: Mon Dec 08, 2014 12:20 pm
by Evette Everest
Hi Broke n down,
Please drop me an email (address is in my profile), with all your contact details and I will get in touch to discuss your issue further.
Look forward to speaking to you soon.
Regards,
Evette
Posted: Thu Dec 11, 2014 10:45 pm
by Timothy.w
I've got a question on this - once final payment is made can creditors still grab any windfalls that turn up between final payment and certificate of completion?
Posted: Fri Dec 12, 2014 7:53 am
by Foggy
Yes, Timothy, they can and do.
Some, more enlightened, firms will absolve you from such responsibilities if there is a longer than usual delay due to PPI, however an increasing number will not.
Posted: Fri Dec 19, 2014 1:48 pm
by Broke n down
*Bump*
I emailed Evette on the 8th but have not heard anything yet.
Posted: Fri Dec 19, 2014 2:17 pm
by urbanfox
Hi Broke n down - I really feel for you, a year is far too long to wait for your completion certificate even with PPi claims. I recently found this article from Oct 2014 which you might find interesting and helpful
http://debtcamel.co.uk/iva-completion-certificate/
Good luck getting your certificate quickly.
Posted: Fri Dec 19, 2014 5:01 pm
by Evette Everest
Dear Broke n down,
Please contact me directly via the email address in my profile. This will allow me to discuss your issue in further depth as a response was issued on the 9th December.
Regards,
Evetter Everest
Posted: Sat Dec 20, 2014 11:53 am
by Broke n down
Hi Evette
I did not receive a reply to my initial email so I have resent it. The only email address I could see on your profile is
DFDForumSupport@fairpoint.co.uk
urbanfox - Interesting article, looks like thousands of people are affected, thanks for sharing.
Posted: Wed Dec 24, 2014 9:44 am
by Broke n down
A big thanks to Evette for pointing the "cattle prod" in the right direction. I have received my completion certificate and final report by email, the hard copies are in the post.
IT'S OVER!!!!!!!!!!!!!
Posted: Wed Dec 24, 2014 9:53 am
by Til
Great news and well done to Evette for bringing it to a conclusion.
Posted: Wed Dec 24, 2014 10:35 am
by Foggy
Great to hear !
And good to have some feedback on Evette's work behind the scenes.
Posted: Wed Dec 24, 2014 10:37 am
by linrog
well done and a very merry xmas and new year