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Posted: Mon Jan 05, 2015 4:38 pm
by Nichola.70
Having yet another rant!! I was told on the 17th Dec that I would receive my CC in the next 14-21days. I have not heard anything since. I have sent 4 emails with no response so I rang them this a.m for an update. A gentlmen from Dfd said that he couldn't put me through to closures for an update and can't give me any details of when to expect the CC other than I should not have been told a time scale. Please note IVA is now 8yrs old! I have rang back at 4.00 this afternoon to see if I could speak to someone who could up date me and have waited 35mins on hold so give up!!! What now I ask myself??? [:(]
Posted: Mon Jan 05, 2015 5:13 pm
by recovering
perhaps being closed over Christmas & New year has slowed things down? Fingers crossed for you It is over soon
Posted: Mon Jan 05, 2015 5:22 pm
by Nichola.70
Its the lack of response that drives me nuts! Plus the non existent customer support phone line xx
Posted: Mon Jan 05, 2015 5:23 pm
by recovering
Yes I am in the same boat with Creditfix still awaiting a response from November have decided they will contact me eventually to sign the new T&CS AND I WILL BE READY FOR THEM!!!!!
Posted: Mon Jan 05, 2015 5:49 pm
by Nichola.70
Its funny how when they want something from you them seem to be able to communicate then!x
Posted: Tue Jan 06, 2015 10:50 am
by simon1883
I too am having the same issues with DFD. Although not quite completed my agreement yet they just dont respond! Continually pester me when they want something, but when I need something from them I get nothing. No point in emailing the forum support address either as no one ever responds to that! Thank god I only have one more year. That said... I can assure you that they will be on to me come june when its house valuation time!
Posted: Tue Jan 06, 2015 11:28 am
by Nichola.70
I know. It really is ridiculous! I would not be able to conduct my job in this way! We would all be sacked!! Something needs to be done. Xx
Posted: Wed Jan 07, 2015 3:16 pm
by Evette Everest
Dear Nichola.70
Please contact me directly via the email address in my profile. This will allow me to discuss your issue in further depth.
Regards,
Posted: Wed Jan 07, 2015 3:25 pm
by Shining
I think if I've got this right she has received her completion certificate via email from yourself now Evette, hoping I'e got that right and not interfering too much!
Posted: Wed Jan 07, 2015 3:30 pm
by Michael Peoples
You are right Lesley. Evette has already sorted this problem out and well done.