Page 1 of 1
Posted: Sun Jan 18, 2015 4:00 pm
by Tom.32
Hi
My standing order has been accidentally deleted for my IVA payments to Debt Free Direct.
Please could someone tell me what the Debt Free Direct standing order details are so I can set it up again ?
I have emailed Debt Free Direct a couple of times this week but so far they have not come back to me with the details.
A thousand thanks
Tom
Posted: Sun Jan 18, 2015 5:02 pm
by relieved33
Hubby and I were in IVAs and had different accounts to pay to. Paid overtime to wrong one once as I assumed they were the same.
Best to get details from DFD I think.You don't want to pay for someone else! They will soon contact you if you haven't paid.
Posted: Sun Jan 18, 2015 5:16 pm
by Foggy
Each account is ( should be) an individually numbered client account, so their numbers will result in you paying into their accounts.
Posted: Sun Jan 18, 2015 10:37 pm
by Shining
I would ping them another email and tell them without the details you cannot pay, hopefully they'll realise and send them forthwith.
Posted: Mon Jan 19, 2015 1:04 am
by luluj
Pick the phone up to them ..they can reset the DD over the phone for you.
Posted: Mon Jan 19, 2015 11:59 am
by Evette Everest
Hi Tom.32,
Please drop me an email (address is in my profile), with all your contact details and I will get in touch to discuss your issue further.
Look forward to speaking to you soon.
Regards,
Evette Everest
Posted: Wed Jan 21, 2015 10:07 am
by Tom.32
Hi Evette I looked up your profile and your email seems to go to the support email address for fairpoint. Is that correct ? I have sent an email but so far no reply.
I think I will try and ring again and hopefully get through this time.
Posted: Wed Jan 21, 2015 4:54 pm
by Evette Everest
Hi Tom.32
If you have yet to speak to the office, please contact me directly via the email address in my profile. This will allow me to discuss your issue in further depth.
Regards