www.iva.co.uk

Well there is a lot of negative posting and I am one of them to be fair because of communication, but only fair that I then balance that as my problems were resolved with my contact there and the person on these forums.

After lack of communication and worry my review was sorted, kept the same and was nice and easy.

If it is like this for my final 3 years then all good.

My only advice to them is communicate and answer people worries. It is what is causing all the problems.

I am glad to hear that! can I ask when your review was due and when it was completed? mine was due last week I emailed Greg who said I would be contacted but nothing yet

Well my review was due Jan 25th. Usually Mels team had contacted me by December 5th to ask for my expenditure sheet and stuff. I had heard nothing. It went on and on to the point they tred to say I made 4 payments from Jan-May 2013 that didn't count, the girl was confused and said my review was June.

I came on here as I was confused and Greg helped but I also have a contact in CF called Graeme who I go direct too and he helps sort things, I got this as I had to go directly to my IP as I was getting nothing back after email after email.

I know that it is really hard and diffciult and worrying since the hand over and I understand everyones frustration. This is why I say they should be communicating, it isn't fair and I know emailing their customer services is pointless as
a) They never get back
b)They do not seem to know what they are doing.

Hope you get sorted. After pushing, my review was done and completed within a week and no increase.

Just a tip, I sent in my expenditure sheet from last year with any changes and sent that through so they had it along with wage slips

Great to hear all is sorted for now. Very useful to get a named contact .. which is what I did when I was transferred.

I send a copy of my payslip every month to show whether an uplift is due as my wages vary so much. I HAVE EMAILED THE PJG creditfix email address to remind them if They don't reply I will try Greg again

you guys seem to be doing an awful lot more than me

my review with pjg was due oct 2014
review never done although I did send of my payslips and they were returned but was transferred to cfix around the same time

had the usual letters from cfix welcomeing me
and the new t+c forms which I did not sign

they rang me one sunday afternoon to try convince me to sign but I told them firmly I wouldn't

2 days later I get email saying the have done the i&e and no changes to my payments are needed

so no new i&e form completed
no payslips sent to cfix
also mentioned i had a pay rise but still no changes.
still not been able to contact them though since the savings issue, always says office is closed no matter what time i ring

I've never had an issue getting hold of them on any number at any time of the day?

You know I think there's little on here that wouldn't be sorted out if only Creditfix would make authoritative posts and answer some questions concisely.

But they won't. They just won't.

Roach email them, they do reply!

Nice to see a positive post !

I had been doing ok with CF and getting all my questions answered from one main point of contact, until that person was unavailable and then the others say differing information.

I must admit, I sent a whole load of questions Tuesday afternoon regarding our F&F that we're sorting and they answered every one of these via email and in black and white, which has eased my mind a lot.

I'm hoping our F&F offer and closure etc runs smooth and if it's sorted in the way they say it all will be, then we will be very pleased.

Positive post are always good to see regarding CF ! Long they continue

My experience is that they often answer a question by email, quickly. Because the answer is not full or leads to other questions, I reply asking more. This second question is unlikely to get answered.

Greg Balfour has been answering my questions by email positively and quickly. Thank you Greg if you are reading this.

Hoping they do come good eventually for all of you and not just a few.