Page 1 of 1
Posted: Sat Mar 07, 2015 3:25 pm
by julie.ty
when you send the full and final agreed monies do they acknowledge receipt
Posted: Sat Mar 07, 2015 3:41 pm
by Foggy
It really depends upon who you are with. They should do, especially as these funds usually come from a third party who would like to know where their money has gone. However, some firms seem not to acknowledge anything !
Posted: Sat Mar 07, 2015 6:44 pm
by julie.ty
Thankyou im with GT my relative paid the amount il give them a ring on monday as no acknowledgement sent
Posted: Sat Mar 07, 2015 7:07 pm
by seagulls
I can`t remember having any payments acknowledged. I was with Payplan .
Posted: Mon Mar 16, 2015 12:50 pm
by Julie.97
I am with DFD and I have not received any acknowledgment of my sisters F&F payment to clear my IVA
Posted: Mon Mar 16, 2015 5:13 pm
by Evette Everest
Hi Julie.97
Please drop me an email (address is in my profile), with all your contact details and I will get in touch to discuss your query.
Look forward to speaking to you soon.
Regards,
Evette Everest
Posted: Mon Mar 16, 2015 5:30 pm
by Shining
Just drop them an email and ask if the monies were received ok and if they say yes this could constitute your receipt so to speak. Good luck with your F&F offer.
Posted: Tue Mar 17, 2015 11:29 am
by Lisa Thomas
I suspect with some IP firms it's a case of 'If you don't ask, you don't get'. Ask your Supervisor to send you written confirmation of receipt of the funds.
Posted: Tue Mar 17, 2015 12:36 pm
by Foggy
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Lisa Thomas
I suspect with some IP firms it's a case of 'If you don't ask, you don't get'. Ask your Supervisor to send you written confirmation of receipt of the funds.
With apologies for being a "Victor Meldrew", Lisa, with many companies it's a case of 'don't get even if asked'.
Many of the larger firms lose interest in customer service once you are in the IVA and are part of the captive clientele. And, being fed leads by the creditors themselves as well as some advice agencies, they need not worry about reputation either.
Posted: Tue Mar 17, 2015 12:49 pm
by lifenoteasy
Some companies seems dismayed that we can have expectations - they seem to forget that they only get paid by the payments we make and that it's not unreasonable to be able to demonstrate minimum standards.
Posted: Tue Mar 17, 2015 5:53 pm
by MrsR
I asked the question today and were told that we would recieve both verbal and written confirmation in the event of our full and final being accepted, and also the same when funds were recieved.
A document should also come out to confirm closure of the IVA.
Posted: Thu Mar 19, 2015 4:16 pm
by Lisa Thomas
Hi Foggy - Wow that's bad. I pride myself on Customer Service. Hopefully Julie's IP firm will comply.