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Posted: Sun May 10, 2015 9:29 pm
by Richardd592
My iva provider has written to my saying I owe money going back to 2012. My protocol and a member of their staff state as part of my annual review they will write with any overpayments required. As they did not and have written years later (coincidentally after a complaint was raised), can I reject their request as they have requested the payment as per my agreement?
Posted: Sun May 10, 2015 9:38 pm
by Foggy
You can reject their request, they, in turn, can fail your arrangement. Unfortunately errors and omissions are often picked up late in the day, sometimes at the final review and, whatever the rhymes or reasons, they do have to be rectified. If they are a result of an error or omission on the part of your IP then, at the very least, the IP should be accommodating in allowing time to make up the arrears.
Posted: Mon May 11, 2015 5:42 am
by lifenoteasy
At the very least this should be balanced about with the underpayments that you reference in another post.
Posted: Mon May 11, 2015 4:59 pm
by Lisa Thomas
Hi Richard - I recommend you try and get a full breakdown if you haven't received it and if this is due to their error I agree with Foggy that they should be minded to allow a repayment structure. As a separate issue you can consider making a complaint against your IP if it is their fault.