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Posted: Mon Jun 08, 2015 5:10 pm
by DCX1983
Is it possible to speed up a CC?
I am being told Freeman Jones takes 4 months.
They said my file has been sent away, but I should expect to wait up to 4 months as it is in a queue
Posted: Mon Jun 08, 2015 5:29 pm
by Foggy
There is no way to speed up the process other than respond promptly to any query. Up to four months means it might come earlier ( fingers crossed). Some other firms don't even start the clock until 6 months !
Posted: Mon Jun 08, 2015 5:32 pm
by Shining
Sadly it always takes time and some companies are speedier than others. Maybe the 4 months is the maximum and it may arrive earlier? Hoping so for you.
Posted: Tue Jun 09, 2015 8:45 am
by Spencer.Last
Hi DCX1983
Thank you for your post. We do understand that when clients reach the end of their IVA they want to get their Completion Certificate as quickly as possible so they can move on with their lives. As you say, we usually quote four months as our service standard for issuing Completion Certificates. This is because it can sometimes take that long, for example if there is a delay in creditors issuing their claims, or a delay in completing a PPI refund.
However – as Foggy has said – we are often able to turn Completion Certificates around in just a few weeks.
Please do get in touch: you can email me at
spencer.last@freemanjones.com and I will ask the team to review the specifics of your IVA and provide you with a more accurate estimate of how fast we can issue yours.
Regards
Posted: Tue Jun 09, 2015 10:49 am
by Lisa Thomas
Hopefully Spencer will be able to speed up the process for you. 4 months seems a little extreme. Outstanding creditors only have to be given 28 days notice to submit claims.
Posted: Thu Jun 11, 2015 5:51 pm
by Spencer.Last
Hi DCX1983,
Thank for getting in touch. We have reviewed your IVA today and I'm happy to confirm that we have been able to complete its closure. We expect to be able to send out your Completion Certificate within the next seven working days.
Please let me know if there is anything else I can do for you. On behalf of us all here at Freeman Jones we hope you enjoy your debt free future.
Posted: Fri Jun 12, 2015 10:45 am
by Lisa Thomas
Looks like this forum helped speed completion up for you - well done and good luck!