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Posted: Mon Jun 15, 2015 5:23 pm
by DCX1983
Hi,
I would like to say a big thank you to Freeman Jones, but especially Spencer Last.

Two weeks ago my IVA was sent away for it's final review. My IVA couldn't have gone smoother thanks to both my dedication and the staff at Freeman Jones.

However, I was disappointed that Freeman Jones said it could take up to 4 months to receive my CC! Because of this, I created a post on here, to which Spencer Last replied. Spencer asked me to contact him to see if he could assist. Within 1 day of my email, Spencer got back to me to say he had reviewed my IVA and my CC should be sent out within 7 working days.

Today is the 2nd working day since Spencer replied, and my CC arrived this morning!

Finally this has come to an end and I can move forward...

Posted: Mon Jun 15, 2015 5:30 pm
by lifenoteasy
Brilliant - congratulations (and to Freeman Jones as well).

Posted: Mon Jun 15, 2015 6:04 pm
by Foggy
Excellent news -- well done to you for completing what is no easy task, to Freeman Jones for a smooth ride and to Spencer for assisting in the latter stages.

Onward and upward :-)

Posted: Tue Jun 16, 2015 12:34 pm
by Lisa Thomas
Good news - hopefully FJ would have sorted completion that quickly regardless of your post on here...

Posted: Tue Jun 16, 2015 3:57 pm
by Steven1001
Wishing stepchange has a representative on here so I could have a little moan about my CC too, maybe they'd pull the finger out too :)

Been told it should be 5 weeks....#9100;we will see!

Posted: Tue Jun 16, 2015 5:04 pm
by Steven1001
Maybe stepchange do have a rep on here. Just spoke to them and the certificate is in tonight's post!!! Will celebrate tomorrow :)

Posted: Tue Jun 16, 2015 5:13 pm
by Foggy
Fingers crossed :-)

I would imagine most firms read in even if they don't join in :-)

Posted: Tue Jun 16, 2015 5:24 pm
by Steven1001
Cheers Foggy!