Page 1 of 3
Posted: Tue Aug 04, 2015 7:33 am
by Ginger.666
I've been in my Iva since November 2009 I emailed my ip last week to ask when my last payment would leave my bank. The reply was January 2015. I've made 7 more payments since January ! But was told it could take 16 weeks for them to give me my over payments back. Can they do this? £2940 is sitting in there account .
Posted: Tue Aug 04, 2015 8:23 am
by Foggy
If you are paying by Direct Debit, they shouldn't have drawn the payments, which makes them more at fault.
They have your money, to which thay are not entitled -- demand it is returned immediately.
Posted: Tue Aug 04, 2015 8:41 am
by kallis3
I'd be wanting interest on that as well!!
Posted: Tue Aug 04, 2015 9:07 am
by Ginger.666
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Ginger.666
I've been in my Iva since November 2009 I emailed my ip last week to ask when my last payment would leave my bank. The reply was January 2015. I've made 7 more payments since January ! But was told it could take 16 weeks for them to give me my over payments back. Can they do this? £2940 is sitting in there account .
Posted: Tue Aug 04, 2015 9:09 am
by Ginger.666
I paid by standing order so do you think I should still email them ?
Posted: Tue Aug 04, 2015 9:33 am
by kallis3
If you pay by Standing Order then you can cancel that now and then ask for the money back.
Posted: Tue Aug 04, 2015 10:20 am
by Adam Davies
Hi
Write a formal letter asking for a full refund within 14 days, post recorded delivery
Regards
Posted: Wed Aug 05, 2015 7:06 pm
by Shining
Agree with the others, the time span they've given you is totally unacceptable.
Posted: Wed Aug 05, 2015 7:15 pm
by Ginger.666
I've emailed them but I will follow up with a letter like Andy suggested . It normally takes over five days for a response to my emails .[:)]
Posted: Wed Aug 05, 2015 10:17 pm
by doritos
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Foggy
If you are paying by Direct Debit, they shouldn't have drawn the payments, which makes them more at fault.
They have your money, to which thay are not entitled -- demand it is returned immediately.
doesn't DD have a guarantee thing as well where you can get your money back pronto?
Posted: Wed Aug 05, 2015 10:25 pm
by kallis3
Ginger - is it Standing Order or Direct Debit?
If the former you can stop the payments now and tell them to refund the money, if the latter then stop the DD and tell them not to take any more money from your account and also to refund the money asap.
Posted: Wed Aug 05, 2015 11:15 pm
by doritos
http://www.directdebit.co.uk/DirectDebi ... antee.aspx
Complain to their bank as well, but let them know you are doing this, they should know that too many complaints = DD being taken off them, and you're might be the one that seals the deal, tell them that once the money is back in your account you'll stop complaining.
Posted: Thu Aug 06, 2015 6:28 am
by Ginger.666
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by kallis3
Ginger - is it Standing Order or Direct Debit?
If the former you can stop the payments now and tell them to refund the money, if the latter then stop the DD and tell them not to take any more money from your account and also to refund the money asap.
Posted: Thu Aug 06, 2015 6:31 am
by Ginger.666
Kallis3 it was a standing order which I have canceled now . Just can't understand why I wasn't told months ago that it was my last payment in January and they have let me continue with my payments.
Posted: Thu Aug 06, 2015 8:05 am
by kallis3
They should have told you but at least you've now got that bit of extra money each month and hopefully a nice lot of back payment to be sent to you.