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Posted: Wed Aug 26, 2015 7:53 pm
by Jill.59
why can I never get through to Freeman Jones even after 20 minutes wait?
Posted: Wed Aug 26, 2015 8:01 pm
by Foggy
Email Spencer Last from FJ and get them to ring you. His contact details are in this other thread:
http://www.iva.co.uk/forum/topic.asp?TOPIC_ID=72481
Posted: Thu Aug 27, 2015 12:07 pm
by Lisa Thomas
Or send a written request for contact/regarding your query. This will start a chain of evidence if you need to complain in the future.
Posted: Thu Aug 27, 2015 1:21 pm
by Steven Hewitt
Hi Jill.59,
Apologies about the wait times on the phone.
Please email me directly with your contact details to
Steve.hewitt@freemanjones.com, and I will arrange for the team to give you a call.
I look forward to hearing from your.
Regards
Posted: Fri Aug 28, 2015 11:29 am
by Lisa Thomas
Hopefully Steven will get this sorted for you. Suggest you keep a record of the conversation and follow up in writing if necessary.
Posted: Fri Aug 28, 2015 1:06 pm
by Shining
Agree totally with Lisa, phone queues can be a nightmare sometimes for anything.