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Posted: Thu Sep 03, 2015 9:37 pm
by cba1987
Hiya. Today i have made my final payment to DFD..i have settled about 6 months early due to a family member paying it for us. After making my payment i was told that my case may not go for completion until my original completion date (in 6months!!) As apparently they are busy. Is this normal? I wanted to have it paid off so i could have our IVA completed earlier.. i feel a little dissapointed now [:(]. Any advice would be great thank you.
Posted: Fri Sep 04, 2015 7:35 am
by Foggy
No, this is not normal for most companies and I would make a formal complaint. It is unreasonable to hold up your life due to their inadequacies.
Posted: Fri Sep 04, 2015 8:04 am
by lifenoteasy
The fact that they are busy is their problem - not yours.
They have obligations just as much as you did.
Posted: Fri Sep 04, 2015 8:21 am
by kallis3
Hopefully Laura, the new DFD rep can pick up on this and assist.
Posted: Fri Sep 04, 2015 8:22 am
by kallis3
I've altered the title of your thread to mention DFD. Hope this is ok.
Posted: Fri Sep 04, 2015 8:27 am
by cba1987
Thanks everyone..i've barely slept a wink..sound stupid because i know we have paid but just want to start the new debt free chapter in our life and the goal posts still seem so far away.
Posted: Fri Sep 04, 2015 4:37 pm
by Laura.Harrop
Dear cba1987
Please contact me via the email address in my profile so I can take a look into your case and address your concerns.
Speak soon.
Thanks,
Laura
Posted: Fri Sep 04, 2015 5:48 pm
by cba1987
Thanks everyone for your comments. I wish i had found this site sooner! And thank you for getting in touch Laura. I have sent you an e-mail.
Posted: Mon Sep 07, 2015 10:06 am
by Lisa Thomas
I hope it gets sorted for you. The point of a variation is to end your IVA early! Hopefully DFD will pull their finger out...Let us know how you get on?