www.iva.co.uk

I have IVA with Giva since 18/09/2013 Iat £250 a month I always pay then direct debit.But last month they send me a letter saying I will not longer be able to pay by direct debit so I have to phone them and pay by the phone.So I not to chore about it.
They also ask me for my bank details payslips and when I send to then they always ask me to send it again.
So don't no what is really going on can you help me because I still didn't pay then this month.
Thank you for your help

What type of number do you have to ring and do you get charged for paying by card?

If they keep losing information complain to them and then the Information Commissioner (their ICO registration number does not appear to exist).

You might also want to check that it is actually GIVA who are contacting you with these instructions and not someone who has found you were with them, and has written you pretending to be them t have payments redirected to them, try calling the contact details on your original paperwork to speak about it, rather than any recent letters you have received, strange that no longer able to process direct debts,seems very very strange - do you even know what account your funds are being allocated to now and who you are giving your card payment detail to.

I am paranoid by the way incase you hadn't noticed ! Search insolvency registry write to person on it pretending to be firm and seek payment redirection, easy could be a classic case of identity fraud with you sending them payslips and bank statements etc etc

Who are GIVA as I cannot say I have heard of them? Are they definitely an insolvency firm and are you in an IVA?

Checked their site - ticks all the right boxes but rings all the wrong bells if that makes sense.

They may be fine but I have just never heard of them. It does seem strange that they cannot take direct debits so I would be concerned about this and try and get written confirmation from the IP. Longslog101 may accuse himself of being paranoid but the scammers are getting better so you can never be too careful.

Yes worth checking you are indeed on the register

https://www.insolvencydirect.bis.gov.uk/eiir/

I would certainly be very wary of making payments over the phone! Don't cancel the DD and see what happens when the next payment is due out.

I do agree that you contact the company via the number you have on your paperwork. You can always tell them that you don't have a card to pay with.

spoke to credifix today bout an unrelated matter but while i was on they told me the were cancelling direct debits/standing orders soon and switching to pre-paid debit cards or something
said all clients would receive letters over next few months to advise on the changes
anyone else has this from them?

Personally I wold have a few concerns about this company.

It looks like it was formed 3 years ago but the previous directors resigned in 2014 and two new directors appointed (looks like husband and wife).

The male is director of a handful of other companies as well (finance related) and at least one of them does not look too good financially.

I cannot see any reason why they would not continue to do DD or SO apart from they will no longer have to abide by the DD guarantees.

My comments are about GIVA by the way not Creditfix.

But some of your comment could still apply:)

CF are an Irish owned company, trying to take over the market and apparently running before they can walk.