www.iva.co.uk

Posted: **Wed Sep 23, 2015 10:06 pm**

Hi,
We have requested 1 year extension as could not remortgage but they can not request this as say our payments need to increase but we have had not letters or emails about this! Also I have since been made redundant at end of August. I can not reach anyone at DFD. I'm forever on hold. This month's bill was almost and extra £20 in calls. Help!

Posted: **Thu Sep 24, 2015 12:09 am**

Do it in writing by recorded delivery, add in the letter you have been trying to contact them. Up phone but to no avail, detail your circumstances clearly so they can process all the information, then if they do t process by having sent of by recorded you can show you did your part and here's the proof !

Posted: **Fri Sep 25, 2015 3:30 pm**

Do the old fashioned thing and write to them instead. This will also start a chain of evidence if you need to make a formal complaint in the future.

Posted: **Fri Sep 25, 2015 5:18 pm**

Dear chainedtodebt,

Please contact me via the email address in my profile so I can take a look into your case and address your concerns.
Speak soon.

Thanks,

Laura

Posted: **Fri Sep 25, 2015 6:07 pm**

would send Laura your details as requested her help in our closure of Iva was outstanding

Posted: **Mon Sep 28, 2015 1:29 pm**

Did you speak to Laura? Did she resolve this for you?

www.iva.co.uk

Help ! I cannot reach anyone at DFD. I'm forever on hold.