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Posted: Wed May 04, 2016 12:10 pm
by Janet.02
we are coming into an inheritance and able to pay off our iva in full, but they will not give us a settlement figure until we have sent them a letter from the executor to my father in laws will, with proof of how much we will receive,why do they need that when I have already given them the amount over the phone, I only get to speak to customer services at varden nuttall and it is a different person everytime.
Posted: Wed May 04, 2016 12:37 pm
by kallis3
Hi,
Will you be paying off the IVA figure or the total amount of your original debt?
Insist on speaking to your IP rather than one of the call staff.
Posted: Wed May 04, 2016 12:40 pm
by lifenoteasy
Varden Nuttall is currently in administration - it is unlikely that anything can be progressed until you are notified who your new supervisor will be.
Posted: Wed May 04, 2016 1:04 pm
by kallis3
Good point - I'd forgotten that!
Posted: Wed May 04, 2016 1:59 pm
by Foggy
I can only assume they want to know if it will pay the original debt, fees and possible interest ( ball park figure) before calculating a settlement figure.
No good reason not to provide one though -- except I imagine they are trying to keep work to a minimum whilst in administration as there is no appointed supervisor at present.
Posted: Thu May 05, 2016 1:19 pm
by Lisa Thomas
If there are insufficient funds to settle the balance of costs, debts and interest from the inheritance then the settlement question is academic.
It might be that they need verification on that so they don't waste time working on a settlement figure, which could prove to be unnecessary.
Also - providing information verbally will not be good enough for their records - they will need written confirmation.
Best of luck liaising with the Administrators - I hope the new Supervisor can sort quickly for you.