www.iva.co.uk

NTF financial just can't get it right I have massive problems and the problem is they don't care I have my only wage 3 kids and a partaner who does not work as our baby is only a year old but they increased my payments and I contacted after struggling for a while but paid all the same. They sent me a expenditure form which they had wrong partners name on it we only get child support we get no work tax credits all this info I sent them. Then they returned the form with all the wrong amounts on weather it be guide lines or not they so far off and they now want me to pay even more . I'm so stressed out I have ulcerative colitis disease so have to have time off to have camaras stuck in all places come home to find NFT doing the same (get my drift)am very tempted to quit my job and say bog off can't pay so what you going to do. I have just over a year still to pay . But I can't stand another week of me and my partner not eatting so my children can

Hi and welcome,

I am so sorry that you are having these problems and you should not be struggling like this.

You need to speak to NTF and get this sorted - it could be that you could ask them to accept what has been paid to date to complete your IVA.

Ask to speak directly to your IP -- as well as making a formal complaint, which you can escalate to the regulators if no joy.

Make a complaint and put everything in writing addressed to your IP and send it via recorded delivery asap.

(Various telephone calls speaking to random people who don't know the background to your case will not help you, especially if no proper record is kept).

Hopefully this should unlock the position for you and they should investigate the figures properly.

If needs be do not make your next payment so you can put some food on the table whilst this is sorted out. Explain that you are having to do this in your letter.

You need to speak to your IP.

When in an IVA you shouldn't be struggling to eat!!!!

Hope you get this sorted soon.

How long has your IVA been going for and how long is left - perhaps once the figures have been properly established you might want to put forward a variation accepting payments to date in F&F.

Martin, sorry to hear of your issues. We review all payments on an individual basis using the information provided. However, we do have to work within guidelines unless there are exceptional circumstances. Please contact the office to discuss your concerns.

Hopefully NTF can resolve this for you but I suggest you contact them in writing.

Really hoping this has been resolved Martind8051.

If you are at the point of needing so help to ensure you all eat please do approach your local foodbanks.

If you live anywhere near Bedfordshire I would be more than happy to provide you with some essential food cupboard items to help you out x

How nice Luluj.