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Posted: Fri Jul 08, 2016 6:57 pm
by lifenoteasy
See
http://debtcamel.co.uk/2016-iva-protocol/
Unfortunately the industry still prefers to write things by committee (and badly).
Posted: Fri Jul 08, 2016 7:02 pm
by kallis3
So glad I did mine when I did!
Posted: Fri Jul 08, 2016 7:05 pm
by lifenoteasy
And I'm glad I'm out of mine now.
Anyone still in an iva - don't take anything for granted and know more than the staff you deal with.
Posted: Fri Jul 08, 2016 7:11 pm
by kallis3
Couldn't agree more!!
Posted: Fri Jul 08, 2016 7:18 pm
by Foggy
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by lifenoteasy
And I'm glad I'm out of mine now.
Anyone still in an iva - don't take anything for granted and know more than the staff you deal with.
Likewise !
I think the second paragraph has applied for many a year --- admin staff at many firms (usually the factories) seem ill prepared to answer the telephone.
Posted: Sat Jul 09, 2016 8:08 am
by MrsR
I agree with you all.
I've been out of my IVA since April last year, and all that I've read since seems to highlight one key thing that is consistently missing amongst many firms, and that is customer service.
It's almost as if they just want to get payments up and running, then leave the customers to keep paying and without any communication until they become reactive and issue letters!
The thing I liked about Mels company was the service side- you could call and ask a question, and get a quick answer that was straightforward and then confirmed in a letter. You knew where you stood at any given point.
I think these people need to focus on the fact that they meant to be providing a service to both parties over 5-6 years, and to be honest I do believe some staff training would go a long way to help.