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Posted: Sat Oct 15, 2016 8:13 pm
by Lucy.20
I was told by DFD over phone my account is approved for closure. Had letter today saying due to nature of my query it is inecessary to refer my case to specialist team who will be in contact with you to advise in more detail. A member of clouded team will be in contact by phone or writing.
Does this mean there is a problem?
Posted: Sat Oct 15, 2016 10:09 pm
by Foggy
"clouded" ? Did you mean to type "closures" ?
It is usual for the IVA to be passed to a dedicated "closures team" for the final stages after the last payment has been made. Your letter sounds rather generic and is probably an automated mailing.
Posted: Mon Oct 17, 2016 12:29 pm
by Lisa Thomas
Hard to know - depends on what it is you have queried...?
Posted: Mon Oct 17, 2016 6:38 pm
by Laura.Harrop
Dear Lucy.20
Please contact me on my email address in my profile and we can discuss this further.
Many Thanks