www.iva.co.uk

Thu Mar 11, 2021 1:42 pmCloverfield wrote:

Right so tried calling ebengate to discuss this and after 5 mins of being on hold before even speaking to anyone i hung up as i didnt have time to keep waiting. So i emailed again to point out that the SO was set up with the contract for my iva (stole some ideas from the forum) and that i had tried to call them and basically if the didnt provide the new account details them my SO this month would still be going into the account that is closing.
Then i get the automated email to say they have received my email...and it even states in that email
 "Please note that from Monday 17 August 2020 all active IVA cases which were previously serviced by Vanguard will now be serviced by Ebenegate.

 You will shortly receive a letter advising of this change, and a copy of our FAQs.

 It is important to note that this change in no way affects the terms of your Individual Voluntary Arrangement. Peter Jackson will remain as your Supervisor and you should continue to make payments as you have previously."

Feel like sending their own email back to them

It even says this on their website - https://ebenegate.co.uk/vanguard/#work-with - under 'How will this affect my experience as a customer?'

'Don’t worry – nothing will change about the way your IVA works. Your payment and term will remain the same, as will your insolvency practitioner. All Ebenegate customers benefit from our state-of-the-art technology, a specialist customer services team and a wealth of knowledge and expertise in all matters relating to your IVA.'

They are not doing themselves any good at all.

This was posted on debtcamel which people may find interesting

https://debtcamel.co.uk/major-changes-a ... customers/

"March 11, 2021 at 5:36 pm

Hi Simon, Kate, Steve,

Please accept my apologies that you have not had the best experience when speaking to some members of my team. You can continue to pay by your original method, however in our experience most of our customers have preferred the flexibility of the recurring card process. You can stop payments, change dates and amounts easily and there are no charges for set up, administration or failed payment attempts.

For the avoidance of doubt we cannot take payments that you have not authorised.

Please feel free to contact me directly at Kevin.Thallon@Ebenegate.co.uk or on 0141 218 4816 or alternatively free phone number 0800 019 83 83 and I can review your individual circumstances.

Kind Regards
Kevin Thallon

Operations Manager
Ebenegate"

I have just phoned and managed to get through quite quick, the lady is going to speak to her manager and get back to me as i mentioned the above post from kevin at debtcamel. I informed her that i dont want to switch to recurring card payments and she kept comparing it to netflix payments... and saying that was there only form of payment. I said so there are no other options for me to pay and she was silent for a few seconds and then started telling me the reasons why they use rcps again i.e to prevent bank charges and to be able to manage payments if difficulties arise. I even said well what if im ok with the possibility of bank charges as i doubt id get any as its the same date as my payday and sure if there was difficulties i could just call up like id have to on rcps...she then kept repeating the same stuff.

I also mentioned about it saying on the letter and website and email about payments and payment methods not changing.

I asked whats gonna happen to this months payment when it leaves my account then if the recipient account is closing, she said she will make a note of my call and will have to speak to her manager and get back to me.

Main point of call is vanguard ceased trading and they only accept RCP's. Will see what the manager has to say.

To add i even asked to speak to kevin thallon, but she said she would see if he is available, didnt put me on hold just silent for a few seconds and said unfortunately he is not available.

My reply to that would have been that I don't use Netflix or anything else that requires RCP.

Just when you thought things might have been getting back on track.

The response from them was designed to try and take things off line and can be interpreted a number of ways - including the statement linked to consent.

Not surprised by this and I think they are trying to bluff their way through.

Fri Mar 12, 2021 1:24 pmCloverfield wrote:

I have just phoned and managed to get through quite quick, the lady is going to speak to her manager and get back to me as i mentioned the above post from kevin at debtcamel. I informed her that i dont want to switch to recurring card payments and she kept comparing it to netflix payments... and saying that was there only form of payment. I said so there are no other options for me to pay and she was silent for a few seconds and then started telling me the reasons why they use rcps again i.e to prevent bank charges and to be able to manage payments if difficulties arise. I even said well what if im ok with the possibility of bank charges as i doubt id get any as its the same date as my payday and sure if there was difficulties i could just call up like id have to on rcps...she then kept repeating the same stuff.

I also mentioned about it saying on the letter and website and email about payments and payment methods not changing.

I asked whats gonna happen to this months payment when it leaves my account then if the recipient account is closing, she said she will make a note of my call and will have to speak to her manager and get back to me.

Main point of call is vanguard ceased trading and they only accept RCP's. Will see what the manager has to say.

Let me know what they say regarding next month's payment. I directly emailed Kevin Thallon but haven't heard back from him yet.

Be interesting to see if that happens but I wouldn't hold my breath.

Anyone had any updates? My payment left my bank today and im still waiting for them to get back to me i refuse to call them back.

So, after all this you fellow people went through (they tried it several years ago with me too), I received a phone call on Monday stating they was closing their account and my payments “would continue to leave my account, but not going towards the IVA”. I told them that I took the IVA out with set terms, including the payment method.

I asked for their new bank details to set-up a new SO but they “don’t know when it will be open”. I won’t be changing to card payment, but just wondering if anyone else has been in contact from them recently?