Posted: Tue Jul 09, 2013 7:30 pm
Fuming to say the least !!!
Having completed my IVA early this year i realised i had missed some payments and owed addition monies due to more overtime being paid..... So i set up 4 direct debit payments to pay off the arrears and asked for a final figure to pay off the additional monies owed. I was given a figure of roughly £1488, so i said id call back in May this year to make the payment, and i did so over the phone. I was told the final figure would be £1488.79 and i paid it, i asked the advisor if that was all the money owing and she replied yes except i needed to send in 2 outstanding wage slips from 2012 !!
I have just recieved a call from my advisor to say i still owed £87 pound of additional monies, i told her id pay at the end of the month, she went away and came back to tell me i still had 3 missed payments of £459 each to pay off !!!!
i told her i had made 4 payments at the beginning of the year to clear these and then a one off addition monies payment of £1488.79.
She then told me that that figure had been wrong and the additional monies total should of been £2400... how can 3 people from the same company come up with so different totals ???
I have asked for a complete breakdown of the addition monies and also to raise a complaint.
Any ideas ??
any suggestions welcome, im so angry about this i was sat here waiting for my cc !!!
Phil Smith
Having completed my IVA early this year i realised i had missed some payments and owed addition monies due to more overtime being paid..... So i set up 4 direct debit payments to pay off the arrears and asked for a final figure to pay off the additional monies owed. I was given a figure of roughly £1488, so i said id call back in May this year to make the payment, and i did so over the phone. I was told the final figure would be £1488.79 and i paid it, i asked the advisor if that was all the money owing and she replied yes except i needed to send in 2 outstanding wage slips from 2012 !!
I have just recieved a call from my advisor to say i still owed £87 pound of additional monies, i told her id pay at the end of the month, she went away and came back to tell me i still had 3 missed payments of £459 each to pay off !!!!
i told her i had made 4 payments at the beginning of the year to clear these and then a one off addition monies payment of £1488.79.
She then told me that that figure had been wrong and the additional monies total should of been £2400... how can 3 people from the same company come up with so different totals ???
I have asked for a complete breakdown of the addition monies and also to raise a complaint.
Any ideas ??
any suggestions welcome, im so angry about this i was sat here waiting for my cc !!!
Phil Smith