Posted: Tue Feb 24, 2015 11:14 am
I am currently just into year four of my IVA and my parents were kind enough to suggest making a full and final settlement offer by 3rd party funding to close and finish the IVA early.
I Rang Freeman Jones to find out the process and was duly informed the WHOLE PROCESS COULD TAKE 12 to 16 WEEKS. A bit long I thought but hey ho go with it. I discussed the payment with Freeman Jones and they said it was a good offer backed up by the fact that monthly payments are being maintained.
Freeman Jones told me what I needed to do to get the ball rolling so I duly provided them with all the info they requested.
I sent them this info and they received it 8 weeks ago so I rang up today to find out how this settlement was progressing and if they were close to sending me my statement of fact that I would need to sign and send back so they could arrange the meeting with the creditors.
Imagine my shock and absolute horror when the lady on the end of the phone told me that the 12 to 16 weeks was JUST TO WRITE THE REPORT !!! ...ABSOLUTE JOKE. She informed me they had lots and lots of offers like this to deal with and they are processed in the order they are submitted. I find this hard to believe that loads of people are making offers like this on a weekly / monthly basis.
I was informed the WHOLE process from START TO FINISH would take 12 to 16 weeks. Finding out this new AND CHANGED info I found very unacceptable and informed them that I wished to make a complaint. They did not even seem interested in taking on this complaint so I would like to know how to take this further. An answer from a Steven Hewitt on this forum would be an ideal start. The lady on the phone said she would tell her manager I would like to raise a complaint but that it might not be taken any further!! So I presume from that if your complaint is not severe enough they just forget about you do they?
How can they justify taking up to 4 months to write a report?
Funny how when I took out the IVA it took 4 weeks to get the report done to the creditors but when you are seeking to end the IVA with 3rd party funds it takes over 4 months !
I am extremely dissatisfied and I would like to know what to do next.
Many Thanks
I Rang Freeman Jones to find out the process and was duly informed the WHOLE PROCESS COULD TAKE 12 to 16 WEEKS. A bit long I thought but hey ho go with it. I discussed the payment with Freeman Jones and they said it was a good offer backed up by the fact that monthly payments are being maintained.
Freeman Jones told me what I needed to do to get the ball rolling so I duly provided them with all the info they requested.
I sent them this info and they received it 8 weeks ago so I rang up today to find out how this settlement was progressing and if they were close to sending me my statement of fact that I would need to sign and send back so they could arrange the meeting with the creditors.
Imagine my shock and absolute horror when the lady on the end of the phone told me that the 12 to 16 weeks was JUST TO WRITE THE REPORT !!! ...ABSOLUTE JOKE. She informed me they had lots and lots of offers like this to deal with and they are processed in the order they are submitted. I find this hard to believe that loads of people are making offers like this on a weekly / monthly basis.
I was informed the WHOLE process from START TO FINISH would take 12 to 16 weeks. Finding out this new AND CHANGED info I found very unacceptable and informed them that I wished to make a complaint. They did not even seem interested in taking on this complaint so I would like to know how to take this further. An answer from a Steven Hewitt on this forum would be an ideal start. The lady on the phone said she would tell her manager I would like to raise a complaint but that it might not be taken any further!! So I presume from that if your complaint is not severe enough they just forget about you do they?
How can they justify taking up to 4 months to write a report?
Funny how when I took out the IVA it took 4 weeks to get the report done to the creditors but when you are seeking to end the IVA with 3rd party funds it takes over 4 months !
I am extremely dissatisfied and I would like to know what to do next.
Many Thanks