www.iva.co.uk

Hi

I was previously with debt free direct but aperture took over the Iva.

My last payment was in February it’s now November and still not closed. I was told In April it was very close to completion. I called again in October and was fed the same line.

It’s well over 6 months and now when I call for an update it says I’m 6th in the queue then goes down to 1 and I either get cut off or sent to a voicemail message and never reply to me. I’ve sent emails and on their website and get nothing back.

I’m concerned now and wondering what I can do. It shouldn’t take this long surely.

Write a formal complaint to them and mention that you will be escalating this to their regulatory body via the Government Gateway if not swiftly resolved.


Aperture Complaints: https://apertureiva.com/legal/complaints-procedure
Gateway: https://www.gov.uk/complain-about-insol ... actitioner

Have a look at my video on cc's:

https://youtu.be/_gzXy9LIvhI

Thank you

I sent the complaint this morning via email and got a reply this afternoon so see what happens.

Good luck