www.iva.co.uk

Hellooo,

Bit of background...
I completed my IVA via a F&F back at the beginning of February this year...just weeks after it was agreed I received notice that my case was being transferred to Grant Thornton, at first I contacted them to say, had a F&F approved a few weeks ago and have since paid money to Debtmatters, etc, etc, what will happen? The assured me that it would be sorted as soon as they received all the details, monies, etc. (they could see the F&F on my case notes) and would be closed off.

The problem...
It's now been over 4 months since the variation meeting and still I have no completion certificate and my creditors have not been paid!
Just been on the phone to them and apparently they took on all the "new" IVA's from Debtmatters without having any sort of banking system in place to deal with the money coming in and going out to creditors! It won't be up and running until July!

So GT/DM have had my money for almost 4 months (Mum's money actually - thanks again Mum!) without doing anything with it! A bit rubbish really!

What can I do about this, I'm not pleased about it? Is it possible to complain about this? Who to? How?

Thanks!

Hi Sants,

Can't answer your question, but just bumping this up to the top again for an expert to see it.

I would try initially speaking to your new insolvency practitioner at Grant Thornton and ask for an update on your case. If you are unhappy with the response then make a complaint to Grant Thorton and await their response. If you remain unhappy with that response then they are obliged to tell you who you can complain to.

However, it appears that you have done all you can with regards the IVA and assuming that you are not paying 100p/£ Grant Thornton will be holding your funds seperately and will account to your creditors for the interest or you if they are receiving 100p/£ after costs.

Both Grant Thornton and Payplan have taken on an enormous task to take over the Debtmatters cases, and from personal experience I can confirm that it is not easy picking up another firm's files and work practices.

This will cause inevitable delays, but I suggest that you try and get GT to confirm a realistic timescale in which they anticipate completion of your case. It appears that GT have already explained one of their difficulties to you, which appears reasonable given the circumstances, so I do not feel a complaint is in the right spirit at this moment in time - after all there is no legal timescale in which your case has to be finalised unless this was specified in the original proposal or variation report to creditors.

Hi Melanie,

Thank you for your reply. You're right, maybe I am beign a bit hasty, I know that it is very difficult to take on new work on a scale like this. It's just really disappointing that they didn't seem to consider how these payments are going to be made (I can't be the only one), or at the very very least contacted me early on to manage my expectation of when it will all be tidied up and closed off, the first I heard about them being unable to make the payments was yesterday, months after my first contact with them. If I had been told this to start off with I would have been "happier" to wait for it to be put in place properly.

I will write and ask them to try and commit to a timescale to getting this finalised.

Thanks everyone!