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Posted: Sat Jun 19, 2010 9:57 pm
by Keepingmyheadabovewater
Dear andy or admin is there any problems with passwords i tryed to edit my profile and telling others of my iva story and it wont accept my password i tryed it 3 times and each time it says your password does not match our records and yet i signed it ok can you help in any way
thank you very much

Posted: Sun Jun 20, 2010 8:34 am
by kallis3
Are you trying to start setting up a blog? There is sometimes a problem with passwords for that site. Try clicking on the Member Blogs link, starting a new one, but don't use capital letters for the password. I don't think it likes them.

Otherwise, I'm sure that Admin will pick up on this and sort it out. Not sure if Andy can do anything with the blog pages.

Posted: Sun Jun 20, 2010 10:02 am
by Adam Davies
Hi
We will look into this for you and email you directly
Regards

Posted: Sun Jun 20, 2010 11:37 am
by Keepingmyheadabovewater
thanks andy and kallis3 what i did i went on i click on it to edit my profile and put in about 46 payments paid my my iva and 14 payments to go in the section MORE ABOUT ME and i clicked the subit button and it would not acept my password but it did when i logged in there stange this is
many thanks for the repleys

more about me

Posted: Sun Jun 20, 2010 2:47 pm
by Pandy
I have been trying to set up a blog on a couple of occasions and it tells me I will get an email to activate it within 2 days otherwise the name is freely available again but I never get the email.

Posted: Sun Jun 20, 2010 3:05 pm
by kallis3
It does happen that there are problems sometimes. Hopefully Admin will pick up on this and sort you out.

Posted: Sun Jun 20, 2010 4:31 pm
by Skippy
Have you checked your spam Pandy as sometimes things can be caught up in that?

Posted: Sun Jun 20, 2010 4:53 pm
by Pandy
Yes I have looked in all my folders, it highlights how many unopened emails in any folder there is and they are all saying Zero
I thought the first time maybe I missed a letter out on my email address so the second time I checked it three times to make sure it was right still no email.

Posted: Sun Jun 20, 2010 4:56 pm
by Shining
Hopefully Admin/Andy can sort yours out too Pandy, I like reading blogs x

Posted: Sun Jun 20, 2010 5:58 pm
by admin
Hi KEEPINGMYHEADABOVEWATER
Sorry you have been having problems, and I'm not quite sure why this is happening. I have amended your profile successfully, but to do this I have had to change your password so that I could get access, and will email you now with details.

Posted: Sun Jun 20, 2010 6:00 pm
by kallis3
Good luck with the blogs both of you.

Posted: Thu Jul 01, 2010 6:52 pm
by Pandy
Just tried to register for a blog again, and again I am waiting for the activation email, I checked everything loads of times,...lets see what happens

Posted: Thu Jul 01, 2010 10:11 pm
by Shining
Hope it works for you Pandy, enjoy reading the blogs x

Posted: Thu Jul 01, 2010 10:15 pm
by kallis3
I hope it is sorted soon as well.

Admin are usually quick to pick up if something is wrong.

Posted: Fri Jul 02, 2010 3:29 pm
by Pandy
Still no email yet ...