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Posted: Fri May 23, 2008 10:27 pm
by drowning-mummy
Evening all,
I recieved all my attachments today from Melaies team and obviously I want to get cracking asap, but I am unable to open any of them!
It keeps saying something like `adobe files not supported or attachments damaged whilst being sent'. I have the latest Adobe V8 installed. I dont think they were damaged whilst being sent, I think its my laptop as I'm not the most technically minded person!
Can anyone help?
I tried the help pages of Adobe but they are double-dutch to me.
Advised Melanies team a few moments ago, but its the holiday weekend, so it wont get read until tuesday.
TIA
Karen
Posted: Fri May 23, 2008 11:48 pm
by Moneystinks
Which mail provider are you with?
Posted: Fri May 23, 2008 11:59 pm
by Moneystinks
If you are still struggling get my email and I will send you my pack none of it has any personal details on it I have standards letters to creditors, IVA Authority to Act etc etc.
Just let me know.
Posted: Sat May 24, 2008 12:14 am
by MelanieGiles
We can resend tomorrow if you cannot get the open.
Posted: Sat May 24, 2008 9:19 am
by drowning-mummy
"adobe reader was unable to open 'xxxxxxxxxx' because it is either not a supported file type or the because the file has been damaged (for example it was sent as an email attachment and didnt correctly decode)"
Thats what it says. Thanks for help by the way. It goes to my hotmail address, but I'll try sending it to an alternate addy and see what happens.
3 days late in paying NR (1st time ever, loan has £900 left on it) and have recieved FOUR letters already!!!!!
Posted: Sat May 24, 2008 9:23 am
by drowning-mummy
No it didnt work. Off to the library now to do it there, that will tell if its the laptop or message. Will just have to retype the template!!!
Posted: Sat May 24, 2008 10:56 am
by drowning-mummy
All sorted! Nice man in computer shop told me how to make Office my default reader and not Adobe. Cheers!
Posted: Sat May 24, 2008 11:05 am
by TheMatrix
The usual reason you would get that kind of error is if the attachment file extension e.g. what the file name ends in is not supported by adobe but has somehow become associated with it.
For example a .DOC .XLS or .JPG file cannot be opened by adobe reader, but your computer thinks it can open the document with adobe.
If your file ends in a .PDF then I don't really know.
Sounds like a setting on your computer though. Should work OK if you use a different computer. Does the filename end in .PDF or something else?
Posted: Sat May 24, 2008 11:05 am
by Kazzy E
Hi Kaz, are you ok? Sorry to hear you've been having problems opening your docs, how frustrating! Have you decided on your route yet? Kazzy x
Posted: Sat May 24, 2008 11:14 am
by chris.g
Have you tried selecting which app to use when opening it? If you right mouse click, then 'open with' it should give you a list of applications that you can use. Might not work but is worth a try
xx