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Hi All,

Had a final demand today while waiting for my creditors meeting date.
It was from First direct saying they wanted full payment in 7 days!

Is this normal proceedure? Both them and Black Horse said they had no correspondence from either myself or my IP but when I started to explain my situation they knew exactly who my IP was (I am presuming that is from the correspondence that they have not received yet [88])

Onwards and upwards

Yes - simply an automated event.......

Why do they say they haven't heard from anyone when they so obviously have!

They can come up with an IP's name and contact details, even though they have received no communication.

If you are trying to be straight with them they could at least show the same courtesy. Alas, I suppose that will never happen [?]

Generally don't read the notes section of the system fully and to some degree don't actually understand what they are reading.

so very true.

Hassle from creditors is incredibly annoying especially in this case when they clearly are aware of your situation. The best thing to do is rise above it and focus on the light at the end of the tunnel which your IVA will create for you. If the harassment gets too much contact your IP.

Best Regards
Oliver

Thomas Charles Ltd: Experts in all things IVA
www.thomascharles.com

I and my staff are spending so much time at the moment reassuring clients that we have notified their creditors of our involvement.

Sadly, I think that this is just a sign of the times - the lenders, like us, are extremely busy at the moment, and sometimes the left hand does not always talk to the right!

Try and focus on only getting concerned with important communications, such as threats of bankruptcy petitions, charging orders over property or attachment of earnings orders. In these cases your IP needs to be kept fully informed, as they may need to apply to Court for an Interim Order to stop such actions continuing.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

Hi

Can you tell me how an IP contact creditors. Do you send mail recorded delivery so you get a signature to prove they received it?

If not can the creditor just say we did not receive anything and know nothing about it?

Cheers Scooby

That's a good point Scooby.

Within my own firm we just send the letters out in normal post. It would not be cost-effective to send everything recorded delivery, but there is nothing stopping you doing that if you feel it would help.

My own view is that creditors will still say they haven't received anything! The trick is to get the IVA processed asap and thus minimise the exposure to nasty phone calls and letters.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
View my IVA blog at: http://melaniegiles.blogs.iva.co.uk