www.iva.co.uk

We were repossessed back in July and moved into rented. We rang BT to inform them of the move but it took 4 WEEKS for us to get a landline.

Their computer system thought our new home had never had a line (it is a 50 year house and definitely had!) and wanted to send an engineer out to install a new line, even though the customer service person we spoke to could see that the home did previously have a line.

Anyway, it was eventually sorted out and we got our landline..only to have a bill for £140 or so land on our doorstep a few days later!

We rang and they apologised and took payment over the phone for the £17 line rental and set up the direct debit for future payments.

Well, a further letter landed on the mat from our new bank account informing us we have been charged £20 for a failed direct debit payment to BT [:(!]

Rang BT again and we have been given an address to send the bank statement to so we can have it refunded.

I can do without all this right now! I take it this will have no negative implications for the IVA and that I don't need to inform the IP? (our creditor meeting is a week Tuesday)

It wouldn't hurt to check with your IP, but I doubt it will make any difference.

Terrible service from BT, make sure they reimburse you for all financial loss due to their error.
I am sure it will have no bearing on your creditors meeting, goo luck for that[:D]

Emma x

Thanks for the reassurance..BT have admitted they were wrong in trying to debit our account for £140 and have agreed to reimburse us the banking charge.

I am just so mad with them..trying to make a clean fresh start and then in our first month have a failed direct debit and bank charges! (although not our fault!)

Will run past the IP, just to be on the safe side.

Did you inform the bank that it was BT's fault? Virgin Media did this with us, tried to take £96 for b/band fees, which was rejected and I told the bank that they accepted liability. Although the rejected d/d is still on our record, there is also an explanation of why it happened.

I have a very low opinion of BT - their services are terrible and don't get me started on their customer 'service'!

I hope you get this sorted out Angel. Can you claim the money back under the DD guarantee as BT shouldn't have taken it?

You'll need the patience of a saint to get through to these people.. I hope you get it sorted but I wouldnt worry too much, they were one of my crediors.